十二中城飯店-傲途格精選(Twelve Downtown, Autograph Collection)

Nice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap. The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby. All in all, it was a very pleasant stay.

This my 6th time here, and will be back!

Great hotel

The rooms are very nice and spacious but the check in was very unprofessional. The system was shut down and we had to wait for it to be fixed to check in which we were not notified when the system was up and running. Also, they gave us a room and someone was already in it when we walked in, they gave us another room and the key card did not work. Too much going on at check in.

Terrible communication. Front desk staff were extremely rude and condescending. Check in time was at 3 PM. We were not given a room until almost 6 PM. We had to sit in the lobby with several other families for hours. There was no firm estimate given on when a room would be provided. The staff were aggravated and openly hostile when approached to check the status of receiving our room. Inquiring about the situation felt like I was committing a crime and about to be tossed in to hotel jail. This place charges a ridiculously high fee for a room with little amenities offered and provides terrible customer services. We booked the room to attend a concert that started at 6:30 pm… we made it to our seats in the venue at 7:45 pm. If it wasn’t for Taylor Swift the whole trip would have been a disaster. Somehow the mega pop star provided a better personalized experience to a crowd of 80,000 people than the 2 agents verbally sparring with customers from behind the check in counter. The homeless man out front was more helpful when giving us directions to the Mercedes Benz Stadium. I was happy to give him a tip. If I ever return to Atlanta I’ll bring a sleeping bag… I’d rather sleep outside than ever step foot in this “hotel” again.

Nice room. Loved the full kitchen - helps make business travel feel a bit more homey. The only issues I had during my stay was with the hotel location. The noise from the highway is very loud. Loud cars flooring it down the on-ramp. I bring a white noise machine to help - but even with it I can still hear it. the kitchen, fridge, glasses and surfaces all were very clean and front desk was very helpful and thoughtful.

Ok location but not up to hotel brand standard. Had to ask for towels got them but they were damp. Two rooms we had use both had maintenance issues including the toilet. The same food options every day for breakfast lunch and dinner it was not a lot to choose from Staff was great though

I liked the location and the actual hotel physical appearance. I did not like waiting for my car 20 minutes every time when it's suppose to be valet. I was given the keys to someone elses car and I had to tell him that was not my vehicle. I did not like that it really isn't a room service hotel. I had to go get my own food. The Customer Service wasn't up to par. I was told 3 times a manager would get back with me and they never did, I had to go to them.

It was nice, we were able to walk to the Coca Cola factory and children’s museum. Then order up food or do a DoorDash or walk to food places near by. We did order a movie but it was fuzzy so wasn’t able to really get into it