阿斯伯裡飯店

對於想要捕捉阿斯伯裡城市風采的旅客來說，洛麗西部凱悅嘉軒飯店（Hyatt Place Raleigh West）是一個理想的選擇。在該地區觀光很容易，WakeMed Soccer Park、PNC Arena和Carter Finley Stadium都在飯店附近。從飯店出發可方便前往市內的眾多著名景點，包括Triangle Aquatic Center、J.S. Dorton Arena和Carmike Blue Ridge Cinema。客房內的所有設施都是經過精心的考慮和安排，包括熨衣設備和空調，滿足您入住需求的同時又能增添家的溫馨感。您可以到酒吧與朋友暢飲聊天度過閒暇時光。在您的空閒時間，可以在室外游泳池和健身室進行適量鍛鍊來消耗卡路里。飯店配置有會議廳和商務中心，定能滿足您商務活動方面的需求。24小時開放的櫃檯服務可為您隨時提供訊息，以幫助您探索這個魅力之都。入住飯店的旅客，可以使用飯店免費停車場。

我在羅利出差,最初是在街邊的一家酒店。其他酒店wifi已經過時,他們沒有告訴我。我在9點左右在漢普頓客棧打電話給德文,他向我保證他們的wifi很棒。10分鐘後我到了,他記得我在電話裏已經準備好水瓶,並且進行了無縫的檢查。他是如此的善良,幾分鐘後我甚至不小心把自己鎖在房間裏,我們一起笑了。我在整個職業生涯中都在零售和客戶服務方面工作,德文郡是漢普頓的門將!

這家酒店前台工作人員最差。工作人員提前被告知,由於施工,5樓的一半沒有熱水 - 但他們仍然預訂了房間。他們確實通知了客人。當時是晚上9:45,當我試圖在睡覺前淋浴時,這就是我意識到水問題時。起初,工作人員對這種情況不屑一顧,並表示他們無能爲力,因爲當天的維護已經消失。當我堅持要洗澡時,我被告知可以換房間。這意味着收拾我所有的物品,深夜再次拆箱。這不可行,所以我要求能夠在他們要搬進我的房間淋浴。經過一番辯論,前台工作人員終於允許我這樣做,然而,他們故意給了我一個骯髒房間的鑰匙。前台工作人員告訴我“只是忽略牀和東西”,因爲自從前客人退房以來,客房部還沒有打掃房間。我很討厭,不得不爲一個有熱水的乾淨房間而爭論。我被當作要求升級一樣對待。此外,退房時,我要求一張收據,這是商業報銷所需的收據,前台工作人員說打印機壞了,她會將收據發送電子郵件。這也沒有發生,當我出差回家時,我不得不撥打無數電話給酒店,以便最終有人將收據發送電子郵件。我永遠不會再住在這裏。該地區有太多新,更好的酒店,而不是不得不處理這個地方。常見的禮貌和客戶服務要走很長的路 - 但這家酒店的工作人員甚至沒有基本的東西。

我2月份在週末呆了一段時間,對我所收到的服務印象深刻。入住很快,很友好!早餐很愉快。廚房的卡特里娜幫助了我所有的需求。作爲廚房主管,看到酒店的早餐/用餐區展示和清潔,我印象深刻。食物被新鮮拿出,食物週邊區域保持清潔。卡特里娜與客人互動,讓我們感到舒適,幾乎就像我們回到了家!如果您需要離開和良好的能量,我肯定會推薦!感謝卡特里娜完成我們的住宿!

下榻開業於2023-03-03的羅利州立競技場希爾頓惠庭飯店，感受羅利的獨特魅力。包括WakeMed Soccer Park和Legends Cary Towne都在短距離內，入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點，包括Bullwinkle's Family Food 'N Fun、PNC Arena和Carter Finley Stadium，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調和衣櫃/衣櫥，讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用，便捷的客房設施定能讓您倍感舒適。您可以在大廳吧點上一杯，在優雅的氛圍中小酌一番。若是覺得飯店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Red Robin Gourmet Burgers（美國菜）、Olive Garden Italian Restaurant（義大利菜）或Coffee and Crepes（西式甜點）品嚐下一流的推薦美食。飯店的健身設施有健身室。飯店設有商務中心，為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

林賽,非常感謝你在航班取消後幫助我們完成了最後一刻的酒店。即使是來回的禮節班車。酒店很乾淨,一切都很完美!!!位置也非常靠近機場。你是我們的天使,林賽!!!!!

Booked a king room. Upon arrival we were informed the room was on the fourth floor, and without elevator access. So we were given a much smaller room on the first floor and told since they had to make the change, they would waive the pet fee upon receiving the bill. We were still charged a pet fee. No hairdryer in the room. My husband went to the front desk to ask for one and was told housekeeping would bring one to the room shortly they never came. He went out to look for housekeeping staff found hotel employee standing outside the door, smoking and screaming into her phone, vulgar profanities unacceptable staff behavior, especially when there were children within earshot of this.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

我在這家酒店住得很愉快。真的很好，前台真的很好，很善於交際。我唯一的事情就是乾淨。通常我會在睡前檢查酒店的牀，但這次我沒有。在我離開去結賬之前，我環顧四周以確保我擁有所有屬於我的東西，我注意到牀上用品的一側有嘔吐物，牆壁和牀頭柜上也有一點點。看起來好像有人開始清理它，但忘記了重新清理它。本來想跟前台說的，但有點急着要走。總的來說，我確實喜歡我的住宿。這是一家非常實惠的酒店，我可以說它已經裝修過了。

我們喜歡來這家酒店閒逛!我們喜歡在晚上坐在爐火旁玩游泳池。