凱悅尚選The Wildbirch飯店

New, nice and clean

My mom and I recently stayed at this hotel and overall, it was a very lovely experience. The property is pristine, clean, and well-maintained, and the staff were generally very friendly and helpful. The only challenges we encountered were related to our booking and billing. I had booked through ******* and paid for a package that included breakfast. At check-in, there were some issues confirming this, and I had to show receipts to ensure it was honored. While the staff were gracious and did their best to help, I found myself having to remind different team members multiple times that breakfast was included. Additionally, there were some unknown charges on my card that the front desk couldn’t explain, and I was only able to resolve the matter after speaking with the manager. I understand the hotel is fairly new, so these teething issues are somewhat expected. Aside from these two matters, our stay was very enjoyable, and I would recommend the hotel for its cleanliness, comfort, and welcoming atmosphere.

Sheets and towels excellent; bed comfy. Breakfast was amazing and dinner options very good. We stayed here to be walking distance from the Alaska Train depot (easy peasy) and also walked to bike rental (Trek) to spend a great morning on the Tony Knowles Trail (saw a moose!). Staff were helpful and friendly. Little gift shop had some excellent giftie options. They had a grab and go sandwich area. We were super pleased with our choice.

Extremely noisy. Trains blowing their horns all night long, cars racing in the distance, and air force jets taking off at the military base a short distance away. You spend a grip to stay at this boutique hotel, but don’t expect to get much sleep.

Stay was great. Very friendly and accommodating staff. Room was very clean and comfortable. Hallways are a bit long but other than that it was definitely a 5 star stay!