阿拉木圖鄰近Monument to Raiynbek Batyr的飯店

性價比與國內那是天差地別，衹相當於國內60元左右的，且價格波動還特別大。真擔心牛高馬大的客人在逼窄的房間裏轉身難、翻身難床不夠寬，除了二個床頭櫃，沒有放行李物品的地方，更別說有張桌子枱板什麼的，有的“陽台”類似一個電梯井道，1.9m以下的，別侈望能看到外麪，看到了也是另一棟樓的外牆。

It’s a common hotel to stay when you’re traveling outside your country! Luckily what we selected is so far so good! My friends are happy with my choice! Hopefully we will come again for next visit to ALMATY. Good Stay and Good day!

On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

Stayed here for just one night in April. Service received was fantastic (given I arrived early in the morning) - check in was quick and the staff spoke excellent English. I found the room to be comfortable, very clean and of a good size. I got the impression the hotel is relatively new. It’s around 20-25 minutes from the airport and maybe around 10-15 minutes to the centre of Almaty using Yandex which is very cheap. Would highly recommend this hotel.

房間比較老舊，但是在富人區，主要是我們本身在該酒店住着呢，三人間兩個1.5米 單人床 一個1.8大床 三個老爺們住正好，攜程上面預訂的三人間1300，於是退房又在攜程上訂了，不能退，但是在上面訂的房是一個1.8的大床 然後1.2的小床，其實是角落上的不規則的房間硬夾出來房間，我們要求加錢住回原來的房間，但是被告知要加38000多金哥才能住回原來的房間， 這下好了 1300加590，1890 多花了三百多塊錢搞了這一出，攜程完全是誤導和失察，體驗感冰點。

房間布局舒適寬敞明亮，衛生非常乾淨！各種設施完善，網絡很好！早餐很豐富。服務人員熱情周到。周邊環境出入都很便捷。網絡很快，適合商旅。

位置離阿拉木圖客運站兩站路，所有公交都到客運站，所以離開阿拉木圖前住這裏很方便。 酒店對麪是超級大超級大的Grand Park，裏面吃穿用玩都有分區域的，超市種類齊全買特產零食都很方便。 裝修環境好，服務好，衛生間乾濕分離很寬敞 洗手池沒有檯面衹有池子 偏小 ，最主要的床太窄了兩張0.8米寬（一家三口衹能將就睡，如果床寬一些就完美了），早餐不是自助，是點餐式套餐，搭配不錯能吃飽吃好。另外在攜程付了房費是含稅費的，但是不包括旅遊稅費，現金付了1500jian ge.

服务熱情， 设施：也好 卫生：整洁

GOOD HOTEL WITH LIMITED EATING OPTIONS FOR INDIANS I stayed in this hotel for 5 nights and not a single day was there enough options for Indian tourists. This is disheartening as tourists are paying whopping 25k to 30k per night. Indian tourists groups form atleast 30%- 40% of their total people staying in hotel When asked restaurant manager to make something available for Indians.. they simply denied . Indian tourists deserve much better Rooms are better . They have Jacuzzi which was amazing 👏 😍 The housekeeping cleaning was not upto mark. That was disappointing 😞 But the best part is temperature controlled swimming pool and hamam- steam sauna .. this relaxes and calms muscles. Overall the stay was OK.. but the price we paid was too much