To Whom it may concern, I was extremely underwhelmed by my stay at this hotel. First, checking in the gentlemen who helped me was rude. When I had to come back down to tell him my room key did not work, he talked to me as if I had never used a hotel room key before. I explained to him that when swiping the key, it kept turning red, then he realized he made a mistake and gave me a room whose key access did not work. Strike 1. The room did not have a fridge despite on their Marriott website, the amenities stated that a refrigerator was included. Strike 2. Out of the 5 nights we stayed, our room was only cleaned 2 times. We came back to the room usually around 3pm so we expected the room to be clean but unfortunately it was not clean 3 times. Also when our rooms were cleaned, we were always shorted towels. There were 3 guests in the room yet we always kept getting 2 towels. It was annoying that we had to keep asking for more towels. Strike 3 Since we had to ask for towels every day, asking for more towels was a hassle. Out of the 3 times I asked, only once did housekeeping bring an extra set. The other 2 times, no one ever showed up. Again frustrating that I started going to the pool area and grabbing towels from there. Strike 4. The morning manager for the bar/restaurant was incredibly rude. We wanted hot water to make tea and when we ask the morning manager our first morning, she wanted to charge us for hot water. That was absurd! It's water! When we tried again during the night manager, she was nice enough to bring us hot water when we brought our own bottle. Seriously it's hot water, no one should charge for that. Strike 5. I have stayed at Marriott hotels before, but this one was by far the worst one. The whole staff needs a new training session on hospitality.
訪訪客A knock on our door at 8pm my wife opened the door to be met by the front desk lady aggressively telling her “multiple complaints about excessive noise and shouting from our room, she had listened at our door and heard screaming and if she got one more complaint we would have to leave the hotel”. I called back down stairs as I was in shock - i thought she must have the wrong room - the only noise was from our perhaps boisterous 6 year old who was watching a kids show on YouTube kids. But she again reiterated “screaming” and that we would be forced to leave. In my opinion I don’t think you could find a quieter family. Certainly the TV would have made more noise. Shocking unbelievably bad customer service - simply asking us to keep the noise down as someone had complained would have been sufficient - but the instant escalation to leave the hotel…..left us feeling very upset. If we disturbed someone at 8pm in the evening, we are truly sorry. The noise insulation seemed good in the hotel - we only heard occasional doors closing and the freeway traffic outside. We had got in from dinner around 7:15pm after a 9 hour drive. After the complaint at 8pm we spent the next 45 mins whispering and stressing that somehow we were going to be put out in the street in a Saturday night in Albuquerque, before going to sleep. Needless to say it was a restless night sleep. As for the hotel, we stayed at a Holiday Inn Express hotel the night before in Fort Worth. So we had a direct compare and contrast. In Albuquerque the shower did not work and there was a problem with the functionality of the blackout shades. The breakfast was a little disappointing as there was only half of the items offered actually available (the sausage and biscuits were great). No yogurts, cinnamon roles, bread for toast. And there was a distinct absence of any staff replenishing food, or cleaning tables etc. Check in was also odd - we had booked a prepaid non cancellation 2 x queen bed room (for our family of 4). Arrived around 5pm. At check in “sorry I don’t have that room, but I do have a king suite with a sofa bed; the hotel is fully booked”. I explained that didn’t work for us, we needed two beds. After some time on the computer the lady said ok, I have a room for you “someone else is going to be disappointed when they check in tonight”. I have no idea what the criteria used to select disappointing a guest were. Overall something just not right with the way this property was running.
We have stayed at Best Western Rio Grande many times over the years. We love the location near Old Towne and museums, the restaurant's free breakfast, the accommodating staff, the shuttle, and the Southwestern decor. There is even a running path down the street. Even though we could stay with family, staying at the hotel makes our trips more comfortable and enjoyable.
MMike and Lea KlattThis quality Inn and suites was by far the nicest two star hotel I have ever stayed in! Everything worked… The staff is amazing… I loved it here and will stay here every time I come to Albuquerque!
We were passing through when we experienced car trouble. A part needed to be ordered, so we had to spend the night in town. We were too early to check into the hotel nearest the dealership, so we stupidly googled a cheaper hotel that was relatively close by. Our first clue this was a mistake was when we drove past the numerous homeless people camped near the entrance. The woman working the front desk was friendly. I think she thought she was doing us a favor giving us a ground floor room which were outdoor hallways, but my husband didn't sleep well all night wondering if some of the sketchy people were lurking outside our room or breaking into our loaner car. There was a disgusting wet cigarette butt on the desk!! The sheets & the shower did look relatively clean. We had to ask a cleaning lady for a lightbulb for our lamp. We had a lot of time to kill, but the room was so depressing, we needed to get out for a while, so we found a movie theater to escape for a while. But the last thing that really turned us off was at breakfast when one of the homeless women was eating breakfast & wanted to greet us by shaking hands!! Ick!! She stopped for a moment at the front desk to chat, so I'm thinking she probably helps with some room cleaning, & I'm wondering if she takes that opportunity to use the toilet & shower facilities??? And maybe lets her homeless friends in too??? With so many other options in town, I would never recommend this hotel.
OOlivia LozaThe place is located close to the Convention Center, 5 min. Drive
The room was clean when we got there
The guys at the help desk were very nice and always willing to help.
The ”breakfast” offer very few granola bars, fewer apples, some yogurts and coffee, only regular sugar. No sweetener of any kind, the juice machine was not working the 4 days we stayed there.
Cleaning the room. They require that the customer request the cleaning of the room. .In writing in a post it, and signed it,! then the guy at the help desk sign it too.