Our Aircon and ventilation system was not working, it was freezing cold, and there were horrible footprint like stains all over the bedsheets in the master bedroom. There was also white flint all over the sofa in the living room like it hasn’t been cleaned for weeks. The room was freezing cold at 16 degrees and thermostat could not be fixed. The staff was responsive and even offered us another apartment to move to but guess what - the same problem with the system there!!! We were then offered complimentary breakfast and late check out which was a very nice gesture but would I stay here again - definitely not in the freezing cold!! For this price point it was a very disappointing experience overall
翻譯
住宿方回覆: Dear Guest, Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Best regards, Avani Adelaide Team
訪客用戶
一臥室套房
入住於 2025 年 4 月
商務出差
1 則評論
8.5/10
很好
發布於 2025 年 5 月 8 日
The apartments are spread among residents - the apartment I had looked straight into other apartments which was a bit off putting! Overall very clean and huge - great amenities. About a 10 - 15 minute walk into the centre of town. Very clean. IGA next door and a pub around the corner. I'd stay here again!
翻譯
住宿方回覆: Thank you for your valuable feedback. We are thrilled to learn about your wonderful experience. Your positive feedback has been shared among the team, and everyone is highly motivated to work harder to achieve high level of customer satisfaction. Yours sincerely, Avani Adelaide Residences
訪客用戶
兩臥室套房
入住於 2025 年 7 月
家庭出遊
7 則評論
8.0/10
很好
發布於 2025 年 8 月 20 日
設施ok, 方便舒適
住宿方回覆: Thank you for your valuable feedback. We are thrilled to learn about your wonderful experience. Your positive feedback has been shared among the team, and everyone is highly motivated to work harder to achieve high level of customer satisfaction. Yours sincerely, Avani Adelaide Residences
住宿方回覆: Dear Guest, Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Best regards, Avani Adelaide Team
訪客用戶
安凡尼房
入住於 2025 年 7 月
夫妻/情侶出遊
2 則評論
10/10
超棒
發布於 2025 年 8 月 17 日
Place is really good, the room is not what I expected, it was wonderful. I literally love to live there. Sadly, pool is not available.
翻譯
住宿方回覆: Thank you for your valuable feedback. We are thrilled to learn about your wonderful experience. Your positive feedback has been shared among the team, and everyone is highly motivated to work harder to achieve high level of customer satisfaction. Yours sincerely, Avani Adelaide Residences
住宿方回覆: Thank you for completing our online guest satisfaction survey following your recent stay. We were thrilled to learn about your experience and that you liked comfort, cleanliness and hospitality of our friendly team. Your feedback has been shared among the team and everyone is motivated to work harder towards achieving the high level of customer satisfaction. We hope to see you in near future for another memorable stay.
M307047****
一臥室套房
入住於 2025 年 9 月
好友出遊
13 則評論
6.2/10
發布於 2025 年 10 月 26 日
房間不錯,服務很差,退房時間提醒之後立馬下樓被要求額外付費
住宿方回覆: Dear Guest, Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Best regards, Avani Adelaide Team
住宿方回覆: Thank you for your valuable feedback. We are thrilled to learn about your wonderful experience. Your positive feedback has been shared among the team, and everyone is highly motivated to work harder to achieve high level of customer satisfaction. Yours sincerely, Avani Adelaide Residences
住宿方回覆: Thank you for your valuable feedback. We are thrilled to learn about your wonderful experience. Your positive feedback has been shared among the team, and everyone is highly motivated to work harder to achieve high level of customer satisfaction. Yours sincerely, Avani Adelaide Residences
Отель хороший, расположение, чистота, номер, все понравилось
翻譯
住宿方回覆: Thank you for your valuable feedback. We are thrilled to learn about your wonderful experience. Your positive feedback has been shared among the team, and everyone is highly motivated to work harder to achieve high level of customer satisfaction. Yours sincerely, Avani Adelaide Residences