The hotel is in a very central spot with many shops and restaurants around. The rooms are clean and big with good airconditioning. Unfortunately i consider a MUST that the personel SHOULD be able speak english fluently. That was not the case at all. Except for the reception desk NOBODY else in the hotel spoke any english. Trying to order from the hotel restaurant was a huge challenge and it only happened by using sign language. The communication was extremely difficult and the waitresses were not patient enough. Another big issue was the hot water in the shower. After having a first cold shower we asked the reception if there was a problem with the hot water and we were told to leave the water running for a few minutes and then it would be hot. We were obliged to leave EVERY DAY the tap running for at lest 15minutes(huge waste of water!!) to be able to have a shower. Also there was only one power socket available in the whole room(two more were occupied by mini fridge and TV). Another big issue is the parking. There are very few spots available and in the area around the hotel its difficult to find anywhere to park. As a result we had our rental locked one of the days and had to pay a fine. To top up all this misfortune i gave some laundry to the hotel maid(she didn't speak english either) and it came back half wet. I was still charged 50 euro for 1 and a half small bags of clothing!!! Its a pity such a nice building in the centre of town not to be able to provide basic services to their clients, especially if it is rewarded with 4*. At least the stay was cheap.
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