We booked as a family with trip and when we arrived it had only came through as a booking for 2 adults, the lady on reception accommodated us straight away and we were upgraded to a suite. We had a lovely stay
It was good but room was not ready so was given a card for two free drinks but had the bar staff charged me for the free drinks ... there was two free bottles of beer in fridge in room but no bottle opener . Plus room was to hot and couldn't coll down much .