在英國柴郡，設有早餐的飯店

到達前台30分鐘等待,因爲很多人試圖預訂,只有兩個前台接待員在桌子上,其中一個正在處理問題。這破壞了我們休息的開始。當我們到達餐廳上方的房間時,我們發現4133房間已經過時,衣櫃上的單板脫落。這不是我們從我們讀過的評論中預期的。 參考休閒綜合游泳池。很乾淨,但我們沒有發現如何操作儲物櫃的指示,不得不等到有人進來。早餐和酒吧區都很棒。 一般都很失望。

第二次入住Portal。房間很棒,冠軍高爾夫球場非常好(即使在潮溼/泥的地面)。 工作人員很棒,早上在餐廳吃了一頓超級早餐,充滿了光線和良好的景色。

優秀的服務使我們的住宿非常友好的工作人員和大量的員工,所以根本不需要等待 房間可愛溫馨乾淨 入住了晚餐舞會,各方面都很棒

酒店在一個高爾夫球場內，環境一流，裝修風格非常現代，服務非常好！

休息和放鬆的好地方。漂亮的大房間，美味的早餐，可愛的水療中心。

酒店的食物選擇較多。客人放鬆、工作或睡懶覺時,不應攜帶維修門或暖氣。有兩次,維修人員工作了幾個小時,破壞了我的住宿。非常非常噪音。

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

房間非常輕盈乾淨,牀堅固。在酒店官方網站上,它指出房間空調,但事實並非如此。當我們問接待處的那個人時,他試圖說服我,我讀錯了,並試圖讓我覺得自己很愚蠢,但它清楚地表明房間有空調,但只有接待處/大堂有空調。房間很舒服,可以做一些網線,就像直接進入對面的辦公室一樣,除非你關上窗簾。

The room is big (designed for a family of four) decorated in nerf theme, kids would love it. All is good but our shower tap is not functioning well, only gives out boiling hot water which we had to use the bath and let the water cool down a bit before we can use a towel to wash. Not the best but image it’s a good place for family with young kids. Walls are thin, we can hear next door running and snoring. Ear plugs ensured a good night sleep :D

體驗不錯