加拿大不列顛哥倫比亞省的2 星級飯店

工作人員非常棒。房間很乾淨。牀很舒服。熱水浴缸太棒了。不錯的游泳池。食物很好,我根本沒有抱怨。

This hotel was built in 1885 with historical background according to the pictures on the wall. It would be more informative if there was a more thorough descriptions next to the pictures and become a museum like Inn. We stayed in the Superior King room with balcony, the river view was excellent. This little town is very tranquil with relaxing vibe. We loved to stay in the balcony, unfortunately, there is no any BBQ or stove for cooking here, or we would love to stay more days. There is also no sun umbrella or shaded place in the balcony, and it could be very bright and hot even during 11C in the summer. Our room is the closest to the car park, but we can’t access the stairs directly down to the car park. Instead, we had to detour in the hotel, walked the a few levels of stairs with passing two doors to the car park. There are more than a dozen of stairs in the hotel. Elderly and anyone with leg or back problems need to be aware of it. 
Our room has been renovated recently. Everything maintains in very good condition, besides of the air conditioning. The air conditioning system was connected to another three rooms in the same isle. If any of the room turns on the heater while everyone is using the cool mode, the air conditioning will be shown in error. Thanks for Meghan that she was willing to come back to the hotel for us in 5 mins even it was out of her work time. She has been very helpful and nice during our stay. She is the best front desk I have seen on this island. We were happy with our stay, even we noticed that the noisy music from the pub right under the hotel level not only on in the weekend until midnight. However, we felt that compressor next to us had been noisy all day. We only felt quiet after we turned off the bathroom ventilator, air conditioning and closed the window. There was also two washing machines and one dryer on site charging only CAD$2 for each laundry. I think this is the cheapest laundry service on the island. The last but not least is the bath towels. We can’t stand with it snowing with crushes. I would suggest people bringing their towels. And the water pressure was too weak like a garden pot watering.

地點方便，前台服務員好友善，包了早餐。房間偏舊，清潔並不理想，應該是上一入住的客人內衣遺漏了在椅下而清潔居然沒有發現。當致電客服後，酒店亦好快有人來清理，所以沒有選擇更換。

很不錯的住宿经驗，勝價比可以，酒店須舊，但保養不錯。唯問題是酒店早上每天聚集大批園藝散工達数十人，做团隊集訓及訓話，人多勢眾，散後又聚集取咖啡飲品，对住客做成不便，希望改善。

服務人員很熱心，能夠及時處理我們的問題！ 房間乾淨整齊，空間舒適～！！！ 如果要去YOHO國家公園旅遊，來這裏住宿是不錯的選擇！！！ 旁邊也有印度料理餐廳～食物很美味！

服務：服務很好，工作人員很熱情，雖然語言溝通上存在一點點障礙，但工作人員不厭其煩的幫我解答～非常好。酒店的機場來回Bus也非常好～ 衞生：乾淨整潔 個人覺得地理位置還可以，對面就有個小酒吧～不遠處也有能訓練、能吃飯能逛的地方，步行就能到達，可以説很驚喜。

我和朋友一起住在這裡。我們一共帶了四個大行李箱，房間感覺有點擠。不過這完全沒問題！房間雖然小，但有風扇，所以我們睡得還舒服。 去加拿大廣場和羅布森街等各個地方都很方便。 沒有電梯，所以搬著沉重的行李箱上樓有點費力。 （幸好在其他客人的幫助下，我們勉強搬上去了！） 飯店只提供基本生活用品，很多東西我們都得自己帶，像是洗髮精和餐點。如果覺得太麻煩，我建議還是住普通飯店吧。

總的來說,我的住宿很好,這是一個很好的體驗,燒烤爐很好,位置也很方便,但是通風口很髒,有濃煙味,室外游泳池也很髒。

主題:正式投訴–前台服務和房間噪音。 我對在您酒店期間收到的服務非常失望。 首先,附近房間的噪音讓我很難休息。我接近前台要求換房間,因爲干擾是不可接受的。然而,辦公桌的工作人員毫無幫助,告訴我無能爲力,她的態度顯得不屑一顧,她沒有努力解決我的擔憂,也沒有提供替代辦法。我希望你認真對待這件事,並迅速解決。 作爲付費客人,我相信我值得您員工的舒適客房和專業服務。不幸的是,我也沒有經歷過。 我希望你認真對待這件事,並迅速解決。 誠然,蘇林德·庫馬爾 入住日期 2025年8月29日至2025年8月30日

房間不錯,但客人服務和洗衣體驗很糟糕 我們在旅途中選擇了這家酒店,因爲它的位置方便,價格合理,但總的來說,由於他們的服務差,這是一次令人失望的體驗。 入住還可以,雖然我們確實不得不等待一點。房間本身很好乾淨,有工作空調和電視,我們對房間質量沒有任何問題。 然而,主要問題是他們的客人洗衣設施。我們迫切需要在長途開車後洗衣服,但他們的客機完全失敗,使我們的衣服卡在中洗。值得稱讚的是,前台接待員試圖幫助我們使用酒店的內部洗衣機,但整個過程都是一個巨大的麻煩。 真正毀掉體驗的是管理層的迴應或缺乏。我發了一封電子郵件,就這個問題提出正式投訴,他們甚至懶得回覆或道歉。一個在糟糕的經歷後忽視客戶的企業從我那裏得到了零分。 如果他們提供洗衣服務,他們需要投資適當的商業機器,而不是不斷崩潰的廉價國內機器。我絕對不會再住在這裏。