The hotel itself looked clean and well-kept, and the staff were very friendly and helpful throughout my stay, however, the room was crawling with baby roaches. They were everywhere: on the tables, the nightstand near the bed, and all over the bathroom.
I appreciate the effort the hotel puts into all the other aspects of cleanliness and service, but the infestation made it hard to enjoy the stay. Hopefully they take care of it soon, because it's a nice place in a nice location otherwise.
Thanks for a wonderful experience . The rooms were clean . The staff is good . Great bar . Pool is also superb as well enjoyed til late night as ot was a heated swimming pool.
CCarmelWe liked our stay at this hotel. Liked the location and our room.
Staff are accommodating.
Breakfast was good but hopefully a breakfast buffet will be available too so as to have more options for the free breakfast included.
Definitely would rebook here for future travels and staycations.
EEvanFirstly SUPER CLEAN! Inside AND Outside. CLEEEAN! Usually I hate hotels with carpet, but it was so clean I genuinely felt comfortable taking my socks off!!! And after one full night of walking basically barefoot through the room the bottom of my feet were clean!!!!! And the beds are SO COMFORTABLE!!!! I really only have two negative things to say which I will stay below.
The Front Desk lady at first Kind of acted as if I was slightly bothersome, Which rubbed Me the wrong way at first especially after she informed me that there was a $50 deposit which was not told to me earlier over the phone or before purchasing a room or after. And at first she was uncaring. But they were busy, I have a job as well and sometimes I can be slightly shorter with some customers, it's never anything personal, we're human, but at the end of it she actually made an exception to the deposit because I was not informed. Which totally made up what I felt at first. She actually turned out to be very kind and caring. so this negative one actually wasn't that negative.. lol
Now .. the breakfast 😂. PITIFUL!!! It's not nasty. Or gross.. it's just, bleh.. beagles. Bread. Maybe ONE hot dish if your lucky. Only decent thing is One Waffles maker for a HUGE hotel. Which most hotels That serve breakfast. So again it's not bad, just nothing special.. one could even say subpar, I mean the Comfort suites which is right across the street which is much cheaper has two times better breakfast.. but nothing compares to the Home2 rooms. The rooms make up for the lousy breakfast.
The bathrooms!! Have FULL bottles of really good conditioner, shampoo on my antibody wash as well as hand soap and lotion. The Smart Tvs are AWESOME! Incredibly high definition and pretty big!! And the walls are pretty thick and soundproof, you might hear a door open or close next to you once in awhile but you don't really hear people talking or any noises from your neighbor other than the occasional door shutting or opening.
And I just have to speak on the breakfast part one more time, their breakfast bar the way it's set up you would think it was going to be so extravagant. When it's worse than. Comfort suites and comfort suites set. Is ... Let's just say not humbled, lol. It definitely less extravagant come up with the breakfast is decent, I have at least two to three hot items.
Fix your breakfast and I'll give you five stars all day on everything!!!
Oh yeah they also have a gym, as well as fire pits outside which is pretty cool!! And my room, which was the king sweet came with a full size couch, ottoman and what looks like a half kitchen basically with a dishwasher and full sink and even dishes!!
DDr RobertMy review is intended as constructive feedback and should be taken that way.
Check-in was a bit of a hassle, but once we got over a speed bump, everything was fine. I won't go into what happened exactly, but please NOTE: they do NOT accept cash for the deposit or payment. You must have a credit card.. Make sure your card works... and they don't seem to accept Union Pay cards. There isn't any drinkable water in the room, but there is a convenience store two buildings away - super convenient.
The rooms are clean. But, everything is old. The furniture could be quickly restored with some varnish to the furniture, and rustic rugs tossed on the wooden floors. They should consider adding their own line of soaps and hair care products for an element of care and elegance. It'd be nice to have a couple of complimentary bottles of water, as well.
The free shuttle from the airport - go to blue baggage claim and go out one of the blue entry/exit points; either 1 or 2 - at the far ends of the baggage claim corridor. Look for a ”Veterans Limo” van. They come regularly. Just tell the driver where you're going.
Breakfast is great if you love carbs. Unfortunately, no proteins were served. I recommend just adding some scrambled or hard-boiled eggs or turkey bacon and cheeses. You should add more varieties of bagels and bread, as well - especially if you're going to stay carb-centric. Raisin bagels would've been nice.
Thanks for the waffles. Neat, but I would prefer an omlette station.
Overall, I will probably not stay here again, but only because there are so many other options to choose from.
Oh... No offense, but the front desk staff could use some training in customer service and customer care. A couple of them seem to be tired of guests and refer to guests as ”them” and ”they” with a tone of contempt. The staff seems to be falling into a horrible customer care death spiral of ”us” vs. ”them” and seeing ”them” as ”stupid.” Maybe have just a workshop to help staff reaffirm their commitment to the hospitality industry.
Competition won't go away, but customers will.
KKareenC一切都很方便,我們一家五口很喜歡這裡有一間臥室、三張床、兩間浴室+廁所。
工作人員都很棒,面帶微笑,態度友好。儘管我必須說,感覺返回其他度假村的巴士更多(例如 Pop Century 和 All Stars 與 Art of Animation;可能每 1 輛就有 3-4 輛巴士)。雖然班次很頻繁,但交通堵塞是造成延誤的原因之一。
洗衣墊很方便,正如預期的那樣,下午/晚上會非常忙碌。不需要硬幣,可以透過二維碼付款。他們有一台出售洗滌劑和乾燥機床單的自動販賣機。當我洗衣服的時候,工作人員曾多次來清潔和消毒機器。
提前進入公園是一項很大的福利,省下了錢,而且選擇不購買任何閃電通行證。我們會利用早入場的機會,玩幾個遊樂設施,然後返回度假村休息幾個小時,然後在下午 2:45 左右返回玩更多的遊樂設施/遊行/看煙火等。
由於辦理入住手續的工作人員意識到我們已經走了很長的路,所以我們很榮幸地獲得了免費打迷你高爾夫的機會🥹——謝謝,真的很有趣!還包括免費進入暴雪海灘,但不幸的是,天氣太冷,無法利用它,因為我們入住期間正值北極寒流! 🥶
這是我們第三次住在這裡,它總是讓我們留下美好的回憶🥰