在南非豪登省，設有SPA的飯店

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

費爾勞恩斯精品酒店的真正卓越住宿 我最近在約翰內斯堡費爾勞恩斯精品酒店住宿,簡直太棒了。從我到達的那一刻起,我就感受到了平靜,奢華和真誠熱情好客的氛圍。這種屬性不僅滿足了人們的期望,而且提升了他們的期望。 我被預訂到別墅套房之一,本身就是一次體驗。套房佈置精美,寬敞,設計周到,將優雅與舒適融合在一起,既讓人感到放縱又賓至如歸。從毛絨傢俱到寧靜的花園景色的每一個細節都有助於輕鬆放鬆的感覺。它真的感覺像一個私人避難所。 我整個住宿期間的服務都是無可挑剔的。工作人員熱情,細心,直觀,沒有侵入性。無論是協助行李、用餐建議,還是簡單地友好檢查,以確保一切都完美,團隊始終以專業精神和魅力交付。 酒店場地同樣令人印象深刻。鬱鬱蔥蔥,寧靜,精心維護,他們創造了一個寧靜的逃生,感覺世界遠離城市的喧囂。這是放鬆的理想場所,無論是在游泳池邊,在水療中心,還是簡單地漫步在花園中。 在費爾草坪用餐是另一個亮點。食物呈現精美,充滿風味,菜單平衡創造力和舒適性。每頓飯都感覺像一種享受。 總體而言,Fairlawns Boutique Hotel酒店提供奢華、隱私和衷心熱情好客的卓越融合。我在別墅套房的住宿是難忘的,我會毫不猶豫地推薦這家酒店給任何在約翰內斯堡尋求精緻和恢復性逃亡的人。

Very conveniently located with shuttle. HUGE HUGE room. Restaurant is so-so. But it's all good for an airport hotel. Staffs were kind and attentive.

離桑頓城購物中心很近,方便購物和四處走動。房間也乾淨衛生,維護得很好,每天都有家政服務,我很感激。 然而,我確實遇到了房間門卡持續存在的問題,每次回到房間,卡都不會打開門。這在我入住期間多次發生,變得相當令人沮喪,特別是當我有購物袋或行李時。我不得不把所有的東西都搬到樓下的接待處報告問題,只有被告知有人會來協助。然後我不得不回到樓上等待,有時相當一段時間。偶爾,清潔人員之一很友善地爲我打開門,這有助於,但不一致和不便肯定影響了我的整體體驗。

這是一家很棒的酒店,位置很好。入住很順利,客房服務雖然有點慢。家政服務很棒,我非常喜歡他們。設施很棒,但我不喜歡游泳池區,總是擠滿了這麼多人。其中一些甚至不是酒店的客人。這使得你躺在周圍有點不安全。我的意思是每次去廁所都必須收拾好所有的東西。游泳池區沒有空間坐下來放鬆,特別是在下午。酒吧需要很長時間才能準備飲料。女服務員/服務員很棒。我只是不喜歡退房時間。上午10點太早了,他們並不熱衷於延長一個小時。我想我不會再預訂了。安全問題。如果其他人沒有那麼多訪問酒店的機會,我不介意再住在那裏。

經過了漫長的一天準備洗個熱水泡澡才發現沒有熱水,維修人員來檢查,隨便告訴我等40分鐘水熱,這麼晚了,好累。我們最終不得不搬到另一個有熱水的房間,但那天晚上晚些時候才發現屋頂上有猴子在整個晚上發出這麼多噪音,從附近的一個財產進入夜晚的音樂非常響亮。安全地說我們沒怎麼睡。更別說我們從餐廳點的食物太可怕了,魚不新鮮,薯條煮得不夠。沙拉也很糟糕。我們甚至懶得呆上一個多小時才找到人修理破吹風機,送我上一個房間遺留的枕頭,早餐就沒了。工作人員顯然不在乎。我們的水療護理也不太好。我非常失望,因爲我聽到這個地方有這麼好的事情,我不會回來的。位置很棒,但對於價格,我認爲不值得。

南太陽玫瑰銀行是一個真正令人驚歎的住宿地點。從您到達的那一刻起,氣氛就感覺熱情,專業,組織良好。工作人員超越一切,讓客人感到舒適,總是以微笑提供友好的服務。 房間乾淨,現代,非常舒適,經過漫長的一天,放鬆身心非常方便。酒店地理位置完美,方便前往附近的購物區,餐廳和關鍵景點,無論您是商務還是休閒都非常方便。 食物是另一個亮點 - 新鮮,美味,品種繁多,適合不同的口味。整體環境寧靜而充滿活力,爲您提供最好的舒適和能量。 真正突出的是注重細節和服務質量的一致性。一切都感覺管理良好,設計周到,以確保愉快的體驗。 總的來說,Southern Sun Rosebank提供出色的住宿,絕對是一個值得再次訪問的地方。

這家酒店絕對是我最喜歡的住宿之一。當天晚上7點左右,我預訂了當天晚上晚些時候入住,工作人員在整個過程中都非常友好和包容。房間乾淨整潔,寬敞舒適,很容易在我訪問約翰內斯堡期間體驗到的最好的酒店住宿中排名。 對細節的關注和對客人舒適的承諾在這個美妙的機構的各個方面都很明顯。從前台的熱烈歡迎到設備齊全、舒適的客房,這家酒店超出了我的預期,鞏固了它作爲我在城市首選住宿地點之一的地位。 雖然浴室可能需要升級一點, 我相信,我將來訪問約翰內斯堡時會回到這家酒店。

從進門的那一刻起，飯店就散發著令人愉悅的香氣。員工們非常專業、友善且樂於助人。接駁車司機大衛尤其熱情，他陪我走到納爾遜·曼德拉廣場，還告訴我如何返回接送點。他稱呼我為「女士」。 辦理入住非常方便。前台的年輕女士熱情友好，樂於助人。 禮賓部也提供了極大的幫助。那位我忘了名字的年輕男士非常熱情，還教我如何使用電梯。 餐廳的員工，特別是為我煎蛋的廚房小哥們，都非常體貼和友善。我在酒店遇到的每個人都給我留下了深刻的印象。當然，我也不會忘記客房服務員。非常感謝飯店員工！我一定會再來的！ 來自美國的愛 2201房間