We spent 2 nights in hotel 32 this weekend. The hotel is lovely, staff are polite and it’s very clean. The location is okay, approx 10-15 minute walk to the old town square (centre). The only thing I would say is that there’s construction all outside of the hotel and surrounding street, lots of Harris fencing and diggers. Not operational through the night though so not really an issue.
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
AAdrian85There is nobody at the reception desk so if you have a problem, you're on your own. Moreover, the guest relations people aren't cooperative. I wanted to change my booking to another date and they refused and didn't care. Even though it was two and a half months in advance and I wanted to book more nights (which means more money for the hotel)
they simply refused and didn't care that I cannot use my reservation and will lose my money for nothing. Too lazy to do a few clicks on their computer. This is not the standard of customer service in Krakow! I do not recommend this hotel, especially since there's Andel's just next to it, and it's cheaper and with wonderful and helpful service.