Excellent hotel. We arrived at 2 am and the reception process was kind and fast. The location is close to the center. On foot to all the sites and especially close to the beautiful Vistula River. Great attitude of staff. Answer and help on any issue with a smile. The breakfast was very good. There is, ample parking from the enclosure. 60 zlotys per day for hotel guests. Really, we didn't want to leave. I am sure we will be back.
AAdrian85There is nobody at the reception desk so if you have a problem, you're on your own. Moreover, the guest relations people aren't cooperative. I wanted to change my booking to another date and they refused and didn't care. Even though it was two and a half months in advance and I wanted to book more nights (which means more money for the hotel)
they simply refused and didn't care that I cannot use my reservation and will lose my money for nothing. Too lazy to do a few clicks on their computer. This is not the standard of customer service in Krakow! I do not recommend this hotel, especially since there's Andel's just next to it, and it's cheaper and with wonderful and helpful service.