在巴基斯坦旁遮普省，設有SPA的飯店

Having read that the Pearl Continental was a 5 Star hotel, made me look forward to staying there. Upon arrival, the staff at the reception desk were very courteous and professional. Check-in was slow due to some alleged computer issue. The rooms were nothing special and looked very tired and in need of renovation. Especially the bathroom, which was on par with a 1 Star establishment. Breakfast was acceptable and service reasonable. Definitely not to 5 Star standards. Again the reception desk staff professional and courteous upon checking out. The icing on the cake for me was when we checked out, I asked where would be the best place to get a taxi. They said they have a desk near the entrance and the staff there can arrange transport for us. So we approached the desk and told them where we wished to go. After tapping on a calculator for 5 minutes the chap told us the fare would be 10,000 Rupees. 10,000 I exclaimed! This was more than double for what the journey should be. I was expecting it to be slightly more as it was being arranged by the staff of a so called “5 Star” hotel. I shared my thoughts on the fare but the chap was not interested. I reluctantly accepted the fare, paid the 10,000 rupees in cash, whilst trying to convince myself that it’ll save me walking a few hundred meters down the road and haggling with the taxi walas in the midday heat. So we were escorted to the vehicle by the chap from the desk. The vehicle wasn’t anything special, just a standard saloon, which had seen better days. The chap from the desk, gesture for me to follow him back to the desk, whilst he asked my wife to make herself comfortable in the car, and the driver began putting our cases in the boot. I followed him back towards the hotel entrance and asked what was going on? He casually replied that he had miscalculated the mileage and would require more money. To which I laughed and replied that the cost was already more than double. How could he be asking for more! I shouted to the driver to take the cases out of the vehicle and asked my wife to not get too comfortable. I then told the chap at the desk that I have never been dealt with in such an unprofessional insulting manner. I voiced that these type of extortion tactics are very unbecoming of a so called “5 Star” hotel. I demanded my 10,000 Rupees, which he grudgingly gave to me. Suffice to stay, I will never be staying at the Pearl Continental in Rawalpindi ever again. It’s most definitely NOT a 5 Star hotel in any shape, way or form. With staff like the guy who tried to rip me off, not once but twice, in broad daylight, just highlights the festering desperation, greed and total disregard of any form of respect or decency that exists here. Absolutely no shame. Anyway we walked 6 feet outside the hotel and got a taxi for 4,000 Rupees for the same journey. Be careful, everything isn’t what it seems. Watch out for these smiling passions and daylight highwaymen.

We attend the hotel with outside temperature of 45 degrees after a long journey on the 3rd day of Eid after having stayed a nice hotel in Multan with fully functioning facilities. The reception was well maintained and nice and cool, we were given our rooms and the porter led us to a door and to our dismay, which went outside to the unfinished shopping mall so we could access the second lift on the other corner of the building as the lift in reception area was out of order. The lift took us to the second floor, where the decor reflected the reception area , however they had turned off the air conditioning for the building there excuse was that the building engineer was on eid holiday only he could turn on the corridor ac ? we were shown our rooms which were hot as they had just turned on the Ac in the rooms we had booked the large deluxe rooms , however had to change both our rooms about 4 times as issues with inaffective ac units, this didn't get resolved until midnight. The restaurant was closed even though the staff were there , the other parts of hotel were not accessible as the air conditioning was turned off. In the morning the staff immediately apologised as there was no buffet or active kitchen so the breakfast which was out sourced was a option of eggs and paratha and toast. There was 4 of us and after a 10 minute wait we were given one cold old paratha cut into 4 pieces it seemed like it was a left over. I complained and we then received some paraths which were reheated old and hard. Why accept customers if you don't have fully functioning hotel, it could of been a good stay if everything was functioning as the hotel has nice decor.

飯店地理位置優越，靠近拉合爾機場，交通便利，在到達大廳前經過多次安檢，整體感覺非常安全。飯店工作人員熱情地迎接了我，並接我前往飯店。飯店餐廳的自助早餐和晚餐都非常棒，提供各式各樣的美味佳餚。包括前台和餐廳在內的所有工作人員都非常尊重客人，樂於助人。我特別要提一下穆罕默德·阿爾斯蘭，他以細心周到的服務，為每位客人提供無微不至的關懷，令人印象深刻。 然而，酒店也有一些地方需要改進。首先，祈禱大廳的位置有些尷尬，而且不乾淨。我看到一家人很難找到合適的祈禱地點，而工作人員甚至不知道朝拜方向。他們最後在行政客房祈禱，這很不理想。其次，咖啡廳和餐廳沒有杏仁奶或豆奶等飲品可供選擇，而這些飲品對過敏的客人來說非常重要。一些客房內的便利設施，例如牙具，在入住時遺失，房間整理後的第二天才出現。泳池的梯子感覺很脆弱，深度也不夠，這可能有安全隱患。此外，房間裡的熨斗很髒、壞了，而且還漏水，使用起來很不方便。 總的來說，我的住宿體驗很愉快，但希望這些問題能得到解決，以進一步提升賓客體驗。

價格偏高，與服務環境等完全不匹配，但是巴基斯坦也就這條件了，好在是比較安全。room service打了很多次電話，都無法快速響應。網絡服務也是很爛很爛，經常不能上網。中間出現了一些小問題，攜程客户還是很負責任的幫忙解決掉了。

整體體驗不錯,從90s.小時候就一直去這家酒店 好:優質的服務。驚人的自助早餐,有當地和大陸的選擇。令人驚歎的景色。30年來的一致性。 不好的:設施非常陳舊,需要大升級。我4歲玩的和我在他這個年紀玩的一樣的鞦韆。非常適合懷舊和再造舊照片。不過,顯示東西多麼過時。其實有些只是壞了。幾年前免費提供給客人的乒乓球和壁球房關閉,換成了一些功能不全的4D娛樂。度假型酒店娛樂用不多。房間電視不是智能電視。

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.

Very good service and hotel. A little outdate decor on 3rd floor but other than that nothing to fault.

房間很寬敞,空調很完美。我們喜歡歐陸式早餐幾乎一切都很完美。 我面臨的唯一的問題,當我的妻子打電話給他們任何服務時,他們沒有出現,當我這樣做時,他們立即凸輪。沒有得到這一點。

比其他評論的感覺好很多。酒店設施比較全，算4星級的標準。不過床單感覺不如中國的衞生，不確定是不是每天都洗。衞生間雖然浴缸小不過 淋浴是足夠了。 有拖鞋 牙刷的。 早餐北方人可以 都是各種各樣的餅沒有蔬菜

Good experience excellent service