在英國沃里克郡，設有SPA的飯店

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

總的來說,我們的經驗是平均的,如果不是低於。當我們到達入住大約下午晚些時候,接待處的英國女工作人員要麼累了,要麼只是不喜歡我們,或者可能只是我,因爲我不是英語。她基本上只是給我們辦理了入住手續,告訴我們房間在哪裏,餐廳在哪裏和用餐時間的基本信息。沒有提到關於水療/游泳池設施的信息,也沒有提到酒店wifi。我們假設這些信息會在我們的房間裏,但我們沒有立即看到。我們不得不回來詢問密碼,不得不詢問預訂我們的晚餐,因爲它在入住時沒有提供。我感到受到歧視,因爲我不是“白人”,但我的伴侶是。 接下來是酒吧的工作人員。再次感到歧視,因爲我站在酒吧前點了一些飲料。英國女性工作人員已經看到我,但在她的手機上過於專注地發短信,而不是說“我一會兒就和你在一起”,她只是走開了,又得到了另一個工作人員,一個男性,來照顧我和我的伴侶。我和我的搭檔從來沒有經歷過我們住過的所有酒店這樣的待遇。如果貴酒店的英語工作人員以同樣的方式對待他們的非英語同事,我不會感到驚訝。

Our second return to the forest of Arden (1st after change of ownership). It remains a very good hotel with suitably premium rooms, a lovely setting and high quality food and drink options. I would say that the rooms on the upper floor in the late May heatwave were unpleasantly warm at night even with open windows and the provided fan on and we fed this back to hotel staff at the end of the stay. The pool and cold showers can mitigate this somewhat. We still enjoyed our stay very much and it is a good base for events at the NEC even if one does not golf.

位置優越,場地優美停車很難找到。  房間乾淨整潔,牀挺不錯的,天氣很暖和,房間裏雖然有風扇,熱氣窒息,好熱!所謂的“空調”沒用!  室內游泳池大小不錯,但大樓裏太熱了,呼吸困難!!(打開門讓氧氣進來!) 晚餐很好,第二天早上的早餐也很好。  對於平庸的住宿來說,相當昂貴。  可愛的工作人員貫穿。

酒店地點很好是在郊區的一個高爾夫球場,離公路都很近但是必須要開車。唯一可以投訴的地方就是早餐真的做得很爛別的都挺好的

What a wonderful place, everything you could want for a British country house getaway. The staff are wonderful across the board, food was excellent and the suite was cosy and well-appointed. I would just add that for a hotel of this calibre I would expect to have a well-appointed gym, but it didn’t take away from the great trip,