在薩摩亞圖阿馬薩加，設有游泳池的飯店

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

設施乾淨而現代，但淋浴排水不暢，排水孔外留下一灘濕滑的水坑。 客房服務不穩定。 有幾次，鏡子是濕的，垃圾桶沒有清空，毛巾沒有換過，床也沒有整理好。 可程式保險箱一旦鎖上就無法打開，必須重新編程鑰匙卡才能進入房間。 有一次，下午早些時候，當我在房間休息時，有人試圖進入我的房間，但門閂阻止了他們。 我趕緊往外看，以為是客房服務，但除了一個人之外，那裡沒有其他人——一個身穿背心、短褲和人字拖的魁梧肥胖的島民——從拐角處快步走來。 我相信是另一位客人以某種方式獲得了電子門禁卡，並闖入了其他客人的房間。 那次事件之後，我的鑰匙卡就無法使用，我只好到前台重新編程。 工作人員整體來說很有禮貌，很友善，但實際上他們只是在履行自己的職責。 沒有人像他們一樣熱愛自己的工作。 雞蛋站不能做水煮蛋。 那必須從廚房來，而且他們必須先把水燒開，這是一個非常漫長的等待。 我以前訪問薩摩亞時，在薩瓦伊島的一家酒店裡，雞蛋站有一個鍋，裡面盛著沸水，可以用來煮水煮蛋，而且他們送來水煮蛋的速度和其他類型的雞蛋一樣快。 這次我去了阿皮亞週邊參加活動的其他飯店。 這次住宿之後，我現在願意入住其他飯店。

我在Sinalei Reef Resort & Spa的住宿絕對令人驚歎。這個地方是如此美麗,寧靜,周圍環繞着鬱鬱蔥蔥的熱帶植物,讓您感覺與大自然完全相連。到處都是綠葉,五彩紛的花朵,還有平靜的海洋聲音,是放鬆身心的理想場所。 工作人員非常友善,樂於助人,尊重他人。他們總是熱情的微笑迎接我們,並竭盡全力確保我們擁有所需的一切。你真的可以感受到他們對客人的關心。 每星期三晚上,他們都會舉辦一個菲菲亞之夜。 度假村還提供一些很棒的旅遊,包括阿皮亞鎮旅遊,薩瓦伊島旅遊和東南海岸旅遊。我們參加了東南海岸旅遊,並看到了To Sua海洋海溝。 總的來說,Sinalei Resort & Spa是我們尋找美麗,寧靜和正宗薩摩亞熱情好客的完美度假勝地,迫不及待地想回去了!

非常好的住宿地點。如果單獨旅行，這裡不像旅館那樣具有社交性，但在廚房或大堂區域可以遇見很多單獨旅行者，這可能是您在薩摩亞能遇到的最具社交性的。

很乾淨,牀很舒服。服務很棒,位置對我來說相當好,因爲不喜歡住在市區。 早餐菜單上沒有太多,然而木瓜和椰子對我來說足夠好。

熔岩太棒了!從工作人員到房間質量...位置也是獎金!100000%推薦🙌🏽

我和我妻子一起旅行真是可愛和美妙。

酒店地理位置還算方便，能幫忙叫出租車，也能租車，房間寬闊乾淨整潔，服務人員熱情友好。唯一不足就是薩摩亞網絡不好，酒店的WIFI都沒有連上過。