在美國加利福尼亞州，設有游泳池的飯店

My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised. Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience. Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration. Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website. Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price. The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet. Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.

很棒的服務會回來會推薦,並將繼續選擇這裏作爲我的主要住宿

這是從南門進入優山美地前最後一個小鎮。酒店周邊環境優美！前台設定很有感覺，可惜沒拍下來。停車位置足夠，但晚來的要停在後麪，再繞到前面來，有點點遠。 不足： 早餐的區域太小了！！早上集中入園之前吃早飯排大隊，且選擇非常有限。這一點設施分數衹給3分。

距離機場汽車10分鐘，大概5公里之內。在酒店朝北的房間，可以直接看到高速公路101對面的飛機的起降（隔音好，聽不到任何噪音）。 酒店在一羣剛剛建成的建築羣裏，後面停車場很大，房間和設備非常新，這在美國不常見。房間大，有簡單的廚具和爐子，適合帶小朋友出來，可以簡單做一些吃的。 因為周圍都是新建築，目前對面衹有兩個快餐店（其中一家是美國有名的中餐連鎖Panda），其餘還是在招租狀態，估計需要一年多才會有更多配套設施。不過，對面社區裏面有三四家餐廳，其中有西海岸有明的漢堡店In-N-Out。 酒店就在灣區快軌BART 車站，可以做快軌快速去硅谷舊金山。 酒店提供早餐，對於美國酒店而言，還算不錯了: 煮雞蛋🥚、炒雞蛋、麪包、燕麥粥、窩扶、酸奶、咖啡……

房間很大，床睡着也蠻舒服，燈光比較足夠有很多的開關，充電也很方便。還有温馨的入眠幫助的噴瓶噴在枕頭上很好睡。 酒店前台有暖暖的壁爐火苗健身房裡有温水泳池，早上去遊了半個小時，水微微有些涼，但是很愉快。 房費沒有包含早餐，所以沒有體驗。 旁邊有一個burger店。開車出去4-5分鐘也有一些吃飯的地方很方便，特斯拉工廠就在附近，可是沒有預約到參觀遺憾了。 酒店停車10美元一個晚上。停車場也有充電樁，但是總是被人佔用，我們還是開車到沃爾瑪的快充站充的。 酒店扣了我13點幾美元的上網費，不知道是不是我們中有一個人誤點了一個升級的鍵。跟前台查詢，他幫我跟財務申請取消了，但是1塊多錢的服務費不能取消。處理還算高效，友善，非常滿意！ 酒店按金預付75美金。

酒店位於一個半島，前後都靠海灣，風景很美。離downtown有幾公裏距離，開車去購物吃飯還算方便。樓下有停車場30刀一天。前台服務態度很好，辦入住很快。房間設施有點老了，有個小陽台可以看海景。衛生間總體還算乾淨，但是浴室發現一隻蟑螂。

這次遇到美國國慶，晚上八點半從窗外就能看到煙火不斷的放！一直放到凌晨一點！感覺非常新奇！但是因為一早要趕飛機，也有感覺像住在防空洞裏一樣！

這就是我們給這次體驗 3 顆星的原因； 首先，當我們預訂酒店時，Trip.com 和洛杉磯紫菀酒店都沒有提到我們預訂的日期屋頂關閉的任何事情。 5月13日和5月14日，我們住在3 0 6房間。不可用的地方在那些日期。當我們聯繫 Trip.com 時，他們幾乎說屋頂設施沒有列為我們的套餐的一部分。真的是攜程網嗎？你必須將屋頂列為便利設施......明白了。這真是蹩腳的回應。大家都知道人們是因為圖片而預訂的，而 Trip.com 客戶支援人員的回應卻非常蹩腳。我們決定保留本次審查的意見。 Aster 的員工很好，但很難相信他們網站上缺少的可用性是他們會錯過的細節。他們的酒店擁有無可挑剔的細節和設計。人們只能猜測他們很方便地遺漏了這些信息，因為人們顯然不會在那裡預訂並去其他地方。當我們登記入住時，我告訴前台接待員這一點。但我們不是透過********預訂的，我們是透過Trip.com預訂的。這些具體細節並不明顯。 7 月 1 日之後，政府對透明度越來越嚴格，酒店必須提及一些事情，所以我們錯過了這個窗口，但我們很高興讓像 The Aster 這樣的酒店承擔責任:-) 另外，週三，我們退房了，他們進行了持續約 10 分鐘的火災警報演習測試。當我們在他們的網站上預訂時，他們忘記提及另一個小「不便」。當時是上午 10 點。情況並沒有那麼糟糕，但顯而易見的是，他們在預訂過程中不公開訊息，從而讓客戶無法做出決定。消防局或技術人員並不是沒有事先安排。 1. 如果您透過 Trip.com 預訂，請務必明確說明，致電其客戶支援並以書面形式取得。點擊誘餌和圖片看起來陰暗且粗略，反映出過程缺乏可信度。 2.攜程問我們想要哪個房間，我們選房間的時候選的是城景陽台。但我們被安排在池畔景觀中。這還不錯，但 Trip.com 發送給 The Aster 的預訂詳細資訊中缺少這一點。我的未婚夫最終對池畔景觀感到滿意，但它應該在 Trip.com 的預訂詳細資料中。因此，如果您透過他們預訂並提前致電酒店，請務必觀看此內容。 最後，裝潢、代客泊車以及總的來說，服務人員都非常友善和周到。我們會給他們 5 顆星。

非常棒的體驗！ 設施：設備齊全完善，各種需求供應不間斷。 衞生：房間和公共空間非常乾淨衞生，令人感到舒適愉悦。 環境：交通便利，附近就是大型商超聚集地，有best by、沃爾瑪等，也是餐館聚集地，有美餐、日料、快餐、墨西哥餐等。 服務：服務非常好，有問必答，態度熱情。

酒店位於Little Italy，沒有網評糟糕，房間，床品都挺乾淨。洗澡水也大。去downtown打車10min，去坐trolley步行10-15min，有一些homeless，打車方便。出差足夠。對面有加油站超市，稍微走走有711。周邊也有比較多餐廳。