AAna Regueira PavlovicOur experience at Marquês Garden was absolutely wonderful from beginning to end. This beautiful hotel, housed in a charming 124-year-old building, is full of character, history and elegance. Every detail makes it a special place to stay.
Our suite was beautiful, comfortable and impeccably maintained, with lovely views overlooking the garden and swimming pool. The breakfast was excellent, and the overall quality of the facilities and service exceeded our expectations.
However, what truly makes this hotel exceptional is its staff. Everyone we encountered was incredibly welcoming, kind, attentive and professional. Their genuine hospitality made us feel at home throughout our stay.
We would particularly like to highlight an extraordinary gesture from one of the gentlemen working at reception. Yesterday, we accidentally left a bag containing personal belongings and gifts for our family back home in Mallorca at a restaurant called San Valentim, in Matosinhos.
When we explained what had happened, the gentleman at reception immediately took charge of the situation. He personally contacted the restaurant, arranged an Uber to collect our forgotten bag and organised its safe return to the hotel. He went above and beyond what anyone could reasonably expect, showing remarkable kindness, professionalism and a genuine willingness to help.
This is what true hospitality looks like.
It is relatively easy to find a beautiful hotel, but finding a beautiful hotel with people who genuinely care about their guests is something truly special.
We are extremely grateful for the wonderful experience and, above all, for the exceptional treatment we received.
We wholeheartedly recommend Marquês Garden to anyone visiting Porto. We would return without hesitation!
Thank you to the entire team for making our stay so memorable.
Warmest regards from Mallorca, Spain! ❤️