在英國柴郡，設有游泳池的飯店

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

酒店本身很乾淨,很可愛。工作人員非常愉快,樂於助人。 我們唯一的問題是枕頭很硬,不舒服,第一個晚上很難入睡,但接待員設法給我們弄了一些軟一點的,這稍微好一點。

在參觀切斯特時住在這裏。它離公園足夠近,騎車很容易進入市中心。我們喜歡房間-大牀,幾個晚上我們需要的所有設施。我們也利用了水療中心-這很可愛。這是安靜和放鬆!

This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland. We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful. One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.

On the whole a pleasant experience.  From a cleanliness perspective it was fairly good but there were quite a few spiders webs in ceiling corners and under radiators which had likely been there for some time.  Breakfast was fine however when some of our party arrived 10 minutes before the end of serving there were no glasses for juice and no bowls for fruit/cereal to use. Appreciate its close to the end of the time frame but breakfast was still open. Also if you like coffee, then I’d avoid the coffee served at breakfast.

可愛的早餐,美味,供應精美 可愛的早餐,美味,供應精美 喜歡早餐,美味可口,供應精美

不要把你的房間鑰匙卡放在手機附近,因爲它幾乎每個nt都停用了我的房間。 其他客人也有同樣的問題,步行很長的路要回接待處,特別是殘疾人和疲憊的觀光,你到達房間,你無法進去 餐廳不錯 工作人員樂於助人 它有一個游泳池和健身房,我沒有使用

之前在這裏住了兩次,體驗滿意。可惜這次不得不換房間,因爲窗簾掉了,不會關閉,他們給我的更換房間有汗味和小。除此之外酒店不錯,價格合理。停車不錯。清潔需要優先考慮,以提高體驗

位置好。真的很不錯的飯店。可自助入住。游泳池很棒。 以這種飯店來說，早餐有點令人失望。只是基本的英式早餐。沒有新鮮蔬菜和起司的選擇。

當我們到達酒吧/餐廳的Raffael時,前台的優質服務,所有其他工作人員都樂於助人,開朗。 食物很棒,我們一晚吃了一頓豐盛的飯,第二天晚上有酒吧小吃,一切都很好吃,而且很好。