在英國柴郡，設有游泳池的飯店

到達前台30分鐘等待,因爲很多人試圖預訂,只有兩個前台接待員在桌子上,其中一個正在處理問題。這破壞了我們休息的開始。當我們到達餐廳上方的房間時,我們發現4133房間已經過時,衣櫃上的單板脫落。這不是我們從我們讀過的評論中預期的。 參考休閒綜合游泳池。很乾淨,但我們沒有發現如何操作儲物櫃的指示,不得不等到有人進來。早餐和酒吧區都很棒。 一般都很失望。

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

我和女朋友在泰瑟靈頓住得很開心。 唯一不滿意的是食物,收到食物花了大約1個小時,還被告知了廚房關閉時間的不同信息。可能我們可以按時下單,但有人在我們之後服務無法。似乎我們參觀的那天,廚房工作人員要麼人手不足,要麼有其他問題。櫃檯後面的工作人員看上去沒有經驗,只有1或2人知道該做什麼,儘管他們已經做太多了,無法協助。 從他們的花園看出去的景色很棒,在他們的高爾夫球場上。

The staff were friendly. I arrived late, was taken care of promptly

酒店的食物選擇較多。客人放鬆、工作或睡懶覺時,不應攜帶維修門或暖氣。有兩次,維修人員工作了幾個小時,破壞了我的住宿。非常非常噪音。

位置極佳的漂亮酒店（步行 5 分鐘即可到達城鎮） 我們住的是商務艙房間。大小合適，浴室和床都不錯，不過可以重新裝潢。 早餐品質很高，有很多選擇。 泳池面積很小，但桑拿/蒸汽房很不錯。 停車費為每天 12 英鎊。

第二次入住Portal。房間很棒,冠軍高爾夫球場非常好(即使在潮溼/泥的地面)。 工作人員很棒,早上在餐廳吃了一頓超級早餐,充滿了光線和良好的景色。

健身房很棒,游泳池很淺,所以每個人都很安全。每個更衣室的桑拿很酷。房間大小合適,乾淨,前台接待員非常樂於助人。早餐包括在我的沒有意識到的,它很棒,有很多選擇。

非常好的酒店，離 chester 市中心車程 10 分鐘，有寬大的停車場，停車位充足。房間寬敞，床墊和枕頭都很舒服。酒店早餐是傳統的英國酒店早餐，環境和餐食都不錯。chester 是一個歷史悠久的美麗小鎮，逛一逛在這個酒店休息很舒服

The staff here are all lovely, super helpful and accommodating. Hotel guests can use the spa facilities for free during their stay, something we took full advantage of. It’s a nice hotel to stay in if you’re in the area. Ideally there’d be a little more attention to upkeep- there are cobwebs in some harder to reach spots, we kept being given too few towels, the heater didn’t work, the shower was stiff and hard to turn on, and the batteries in the tv remote needed replacing. All small things that the staff were happy to fix when notified though.