在英國貝德福德郡，設有游泳池的飯店

入住沒有問題。乾淨整潔的地方。房間沒有問題,牀很大很舒服。我們住4口家庭時非常安靜。我要求隔壁2間房間,要求滿足。淋浴水壓極好。有游泳池桑拿,健身房,不幸的是我們沒有嘗試這些設施。檢查早餐時間,我們認爲早餐供應到上午11點,但是錯誤的。上午10點到餐廳,關閉。幸運的是,接待處的一名工作人員設法給我們買了一些糕點和酸奶,非常親切!住宿在克蘭菲爾德大學校園內,靠近克蘭菲爾德機場。

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.