我从Harbourbay渡轮码头叫了Grab。司机很容易就找到了酒店。酒店就在Batam Grand Mall对面——Batam Grand Mall是Batam岛上比较现代化的购物中心。步行到购物中心大约100米左右。办理入住很顺利,酒店还可以帮我们寄存行李。房间非常宽敞,我们预订的房间还包含免费迷你吧,但我不确定是不是所有房间都有,也不知道以后是否还能享受这项服务。
房间里的所有设施都运转良好。我朋友房间的吹风机坏了,酒店很快就给我换了一个新的。电视可以收看一些印尼、新加坡和有线频道。早餐包含在我们的套餐里,早上6点开始供应。我们入住的两天,自助餐台上的菜品都不一样,而其他菜品则是重复供应的。
即使是周末,也很容易叫到Grab。看起来大部分司机都在酒店对面的便利店待命——至少我的司机就是在那里等候的。
按摩店到处都是,甚至酒店门口就有一家。吃饭的地方也很多,很容易找到。如果你能接受街头小吃,酒店左边就有一条路。
说实话,我不介意再次入住这里。
HHanisah MydinDecent resort with amenities and all, for a quick getaway this resort works just fine. You can grab in food if room service options dont fancy you. Only downside is it's about 50 mins by car from batam centre ferry terminal and city centre shopping area. Breakfast was quite disappointing because this is smth many look forward to in a getaway. Options were little. Service and hospitality was amazing ✌🏽
訪訪客用戶We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.