We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
Extensive work being carried out meant noise throughout the hotel.
Every time we needed reception we had to wait for staff to return.
On the plus side, the restaurant staff were excellent.
Hotel muito agradável, localização muito boa, pequeno almoço muito bom, quartos muito bons. Nota de zero a dez = 8,5 .
Um unico pequeno senão como o edifício é recuperado ouve-se o cliente do piso de cima a andar.
Espetacular a sala de leitura.
Tirando isso o hotel é muito bom.
Qualidade de um hotel 5*. Desde o conforto, comida, limpeza e atendimento. Especialmente dos meninos da receção e atendimento na piscina. Agua super boa e o conforto que se encontra pelo hotel todo é de gratificar.
訪訪客用戶We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating.
Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch.
However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards.
At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks.
At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife…
Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise.
Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel.
There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this.
The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat.
Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.
CCaGirlWe stayed 3 nights at this hotel and enjoyed our stay very much. The people at the reception were very nice and our room was clean and comfortable and had a view of the park. The hotel bar was really nice too, I had the best Irish Coffee! We didn't eat in the restaurant for dinner but we had our breakfast there every morning, they had a very nice selection of items. The hotel is in a great location in the city and Viseu is also a very nice city.
訪訪客用戶Beatiful house with nice comfortable rooms, a super nice living room for spending the evening . Good breakfast and a nice, clean pool. Big garden with grapes and olive trees, kiwi and qrapes on top of the parking lot. Enough parking space. Definitely worth a visit during your douro valley tour. Some nice restaurants to visit in the small towns nearby. Tasty wine from own production and very friendly owners
GGrace Grace酒店美美的,位於他們自家的葡萄莊園內。還可以參加他們自家酒廠的 wine tour 然後有wine tasting。餐廳的早晚餐很高水準,早餐是房價包的,晚餐也不貴,我們一行6人點了tasting menu 連 wine pairing,飽得差點走不動了。我們其中2人住了在大酒桶內,好玩但有點小(尤其是看到其他人的房間有了對比後),還有就是要走一小段路才可以回到酒店的住建築,所以如果有小朋友或老人就不建議酒桶了。
訪訪客用戶Extensive work being carried out meant noise throughout the hotel.
Every time we needed reception we had to wait for staff to return.
On the plus side, the restaurant staff were excellent.
訪訪客用戶Hotel muito agradável, localização muito boa, pequeno almoço muito bom, quartos muito bons. Nota de zero a dez = 8,5 .
Um unico pequeno senão como o edifício é recuperado ouve-se o cliente do piso de cima a andar.
Espetacular a sala de leitura.
Tirando isso o hotel é muito bom.
訪訪客Qualidade de um hotel 5*. Desde o conforto, comida, limpeza e atendimento. Especialmente dos meninos da receção e atendimento na piscina. Agua super boa e o conforto que se encontra pelo hotel todo é de gratificar.