訪訪客用戶The room itself was really good: clean, comfortable and spacious. However, my first impression of the stay and the stuff of the hotel was suboptimal, which coloured the whole experience.
I arrived at the hotel at about 1 p.m. First thing that surprised me was the fact that there were actually 2 hotels and only one of them had a check-in desk, to find which I had to ask around. When I finally arrived at the reception, I was second in line as there were some people checking out. While I was waiting a family (parents and a child) came in, and then one more group of travellers arrived. When the receptionist was done with the people who were before me, I asked to be checked in. In response, I got told that she was going to check the family in first. She wasn’t apologetic or nice about, she told me this as if that was what always happened and not that people got served in the order of their arrival. I am sure the family really appreciated what she’d done and I wouldn’t have minded either if that action was followed with acknowledgement of this not being okay and an offer of some services to recover their reputation. Not only had I not got an apology or anything like that but also I was again bypassed for registration as the receptionist decided to invite 5 people who came in later on to check them out. At that point me and other people in the line were quite baffled by the behaviour and understood that there was nothing fair about this interaction.
After I was finally checked in and went back to the other side of the street for my hotel, the room pleasantly surprised me. It was clean and had all the necessary amenities. However, I was a bit confused at first by the thing you need to do to get electricity. I was told by a friend that the system of inserting the key card into a specific slot in order to get electricity is now the norm, but this month I’ve been to 5 different hotels and all of them had different systems and none of them were this particular one, so I personally would’ve appreciated a heads up or an informative poster on the door. The only downside of the room that I found was that that side of the street was quite loud. It was much better with the windows closed, however, if you are a light sleeper, I recommend taking ear plugs.
The rest of the stay went pretty okay for me, but that first experience unfortunately is something I’ll never forget.
If you are travelling as a family, I would imagine this hotel would prioritise you over other guests any time, so maybe that’s just who they cater to. As a solo traveler, however, this was not what I was expecting.
訪訪客用戶For your information, I will forward the owner's message below.
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We invite you to familiarize yourself with the rules of living in our apartment. If you follow them, we are sure your stay with us will be as comfortable as possible.
1) Check-in time is from 4:00 PM to 8:00 PM.
2) Check-out is by 11:00 AM.
3) There is a EUR 15 surcharge for check-in between 8:00 PM and midnight, and a EUR 30 surcharge for arrival between midnight and 3:00 AM. The late check-in fee must be paid in cash.
Check-in after 3:00 AM is not possible because we do not have 24-hour service. If you arrive this late, we will be able to accommodate you the following morning from 10:00 AM.
Late check-in must be notified in advance. If you do not notify us in advance, we will be entitled to accommodate you the following day. Guests, please respect each other and each other's time.
4) Smoking is prohibited inside the apartment. Failure to comply with this rule will result in a fine of 50 euros.
5) We take neighborly relations very seriously, so any noise that may disturb them is prohibited, especially after 10:00 p.m.
6) Parties (drinks) are strictly prohibited inside the apartment.
7) Guests who are not included in the reservation are not permitted to stay overnight.
8) A separate shelf in the refrigerator is designated for your room; in front of it, there is a number corresponding to your room number.
9) At the end of the stay, the tenant agrees to leave the kitchen utensils (plates, glasses, pans, cutlery) clean.
10) When leaving the apartment, always make sure the lights are off and the doors and windows are closed.
Additional Services:
- Cleaning during your stay: 10 euros per day (optional).
- Laundry service: 15 euros per wash (includes washing and drying).
- Luggage storage, only on the day of departure, for 10 euros before 6:00 pm, then 5 euros per hour, but no later than 8:00 pm, upon request.
- Crib: 10 euros per day, subject to availability.
- In air-conditioned rooms, use of the air conditioning is an additional service and costs 10 euros per day.
匿匿名用戶Les points négatif : Aucune isolation on entends tous ce qui se passe dans les autres chambres, le prix est élevé pour la qualité de l'hôtel. Manque de propreté, murs abîmés, effrité. Les toilettes et salle de bain laisse à desirer
Les points positifs sont l'emplacement, l'amabilité du personnel, réception 24h/24h et le confort des lits/matelas.