They provided a pick-up and drop pff service for free in a big and confortable van. They took us to buy the city pass tickets and then to the hotel, where they upgraded us. The room had a view on the beautiful city lights and river, it was incredible. The staff was helpful and kind. I highly recommend!
Multiple mishaps at this place and however much they tried to cope, we kept feeling that we were let down. Bad AC, great service and instantaneous upgrades, but overall bad room quality, despite having one of the best views in the town.
翻譯
住宿方回覆: Thank you very much for taking the time to share your recent stay experience at [Wangcun Cottage]. We highly value every guest's feedback, especially such detailed opinions as yours, which help us identify our shortcomings and drive improvements.Please accept our most sincere apologies. We fully understand the gap between your expectations and the reality you described, especially given our advantage of having "one of the best views in town", yet the core accommodation experience did not match up. This is indeed frustrating and disappointing. We are deeply sorry for the inconvenience and negative feelings you have experienced. We will thoroughly address the issues that occurred to ensure a better stay for every guest in the future. Thank you and your friends for your visit. Wishing you a pleasant life and a safe journey.
The location of the hotel was excellent. The view from our room was just breathtaking. The staff was very helpful, they booked a car (for free) to pick us up and drop us at the railway station. They also helped to take our luggage to the hotel as the car does not stop in front of the hotel (is a pedestrian street). I would improve the breakfast. The only option available was noodles.