My wife and I were very much looking forward to our stay at the Schlosshotel Steinburg, as it came highly recommended by our friends who had stayed there previously. But our stay started off poorly from the check-in. The person at the front desk was absolutely rude and unhelpful. From the moment we walked up to the desk, there was no greeting. Just a ”yes?” I commented that the GPS had brought us through an interesting path and if that was correct. And she replied, ”well you are here so it must be.” And it just kept going. I told her that it was our first time there and ask if she could tell me a little about the property and she told me that there was a QR code in the room that has all the information. That was just the check-in. Throughout our stay, the hotel staff did not seem to want to be there or had any intentions of making our stay welcoming. Never an offer to help with bags or any assistance familiarizing us with the property. I inquired about their spa facilities and again was referred to the QR code in the room. Also, I thought it was odd that when I called the front desk for an iron, I was informed that they did not provide one but they would iron for me. I thought this was nice but upon check-out, there was an ironing charge. It was not an outrageous amount but either provide an iron, like most hotels, or inform the customer of the charge. It just further reinforced my opinion that I was troubling them. But the meal we had at the restaurant was very good and our server was very professional and his wine selections were perfect. Would I go back? Probably not.
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