哈特福德/溫莎Residence Inn 飯店(Residence Inn Hartford Windsor)

The hotel’s room is very big, but the problem is the door direction is toward bed. We asked to change sheet at front desk but they did not do that. Also the room has strange smell.

I have to say I may not have given a poor review-despite the issues-if I didn’t feel like I was blown off at check out. When we first entered our room I went to close the door and noticed many ants on the inside. There was a piece of food not swept up and they were all over. Ok- I cleaned it up. Then I noticed the kitchen floor not really clean, and the shower floor was not clean. There was urine on the bottom of the toilet not wiped up as well. I still did not complain to anyone. In the morning, I went to throw away a napkin on the desk, and the napkin and desk was covered in ants! My daughter was sleeping right next to this desk! I know it’s just ants, but come on. I don’t like to complain, and did not want to have a confrontation because I understand everybody has a job to do. But when I checked out, I mentioned my concerns, and I was told sorry I know this is what happens with outdoor rooms. ?! Then was told oh you pre-paid I have no receipt have a good day and nothing else. She was friendly enough, but did not seem to take my concern seriously. My daughter and husband were still in the room, and in seconds after I checked out, somebody came right into the room to clean. I have never seen that before! I assume it was because they were told there were ants, so they had them go right in, but they felt very rushed. The cleaners actually waited outside the door, and when my husband opened it they said, are you done now? Please contact me to discuss further

The deadbolt on the door did not work, so we pulled the desk in front of it at night. The included breakfast was advertised as being available on Sunday until 9:30, but when we went at 9:10 there were no plates, no bagels, bread, or English muffins, and other limited options. When this was mentioned to the desk staff, we got an eye-roll, a sigh, and one plate.

I love the apartment style quality. It blended in well with the neighborhood as it looked like a little community of townhouses. The loft style rooms were attractive and comfortable, plenty of room and bathrooms for a big family. Loved that the kitchen came equipped with everything from pots and pans to cups and plates. Love that breakfast was included, but it leaves little to be desired. Seemed to never have enough bread items every time we got to breakfast. The sausages were burnt, the pancakes rubbery, not fluffy, hash browns and oatmeal hard. Seemed like they were reheating the same food instead of making it fresh daily. Staff were friendly and accommodating. Close to the highway, gas station, Dunkin’ Donuts and McDonalds. Overall, felt it was worth the money for the loft style comfort, would come back again.

was a nice place to stay with the conveniences of home. would have been nicer if there had been more trash bags for us to use since we stayed 8 nights. Was hoping to swim during out vacation and it was too cold the whole time.