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希爾頓歡朋套房飯店-威爾明頓賴茨維爾海灘
4.2/5104 評價

希爾頓歡朋套房飯店-威爾明頓賴茨維爾海灘

威爾明頓|距離CoolSweats at the Beach1.92km
I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

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正在尋找CoolSweats at the Beach附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
北威爾明頓羅德威套房飯店
2.3/597 評價
酒店不錯,房間寬敞。離幾家餐廳和購物都很近。早餐很好,有很多小吃和飲料可供選擇。Missy Holly允許開朗,讓我的一天...強烈推薦!
威爾明頓/賴茨維爾比奇萬怡飯店
3.9/5100 評價
地理位置優越,停車方便,房間空間較大,服務態度很好,大堂有當地旅遊景點介紹,還有當地美食說明,比鄰大商場,購物方便。
Wingate by Wyndham Wilmington
4.4/5101 評價
This has to rank as one of the cleanest hotels we've seen in recent memory. Brannonn checking us in was a perfect gentleman. We had to leave at 4:30 in the morning to catch a flight so we asked about a brown bag breakfast. They didn't rule it out so we'll see. This property looks like a good value on the weekend.
威爾明頓溫德姆唄盟飯店
2.5/5100 評價
我不會在其他地方住。絕對很棒的幫助和一些最舒適的牀沒有瘋狂的價格。絕對完整的從他們的位置轉過來。看到這樣的變化很驚訝。我告訴你,如果你過去住得很糟糕,那就再給他們一次機會!!!你不會失望的!!
Homewood Suites by Hilton Wilmington/Mayfaire
4.5/5103 評價
從預入住到入住,工作人員都非常出色。對酒店的所有設施和活動以及經理的歡迎給予友好、熱情和信息豐富的歡迎。在歡迎儀式上的酒吧服務很棒,然後步行去吃飯。酒店的房間配置良好,適合一對夫婦,空間很大,牀很乾淨舒適。第二天早上,早餐在9:30結束,我有點晚了,工作人員正在打掃衛生,但當他們看到我時,他們爲我們準備了2個“帶去房間”的盤子,味道很好。所有員工都竭盡全力使我們的住宿很棒。我們將來會回去呆在那裏。
希爾頓歡朋套房飯店-威爾明頓賴茨維爾海灘
4.2/5104 評價
I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

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