克利夫蘭韋斯特萊克紅頂飯店

Good for night stay

The stay was alright

For the price, it was quite satisfactory. I got the impression that the owners have put a lot into renovating and freshening up the building and rooms. The air conditioner in my room was old and inefficient, but that was the only problem. It's no frills with a "standard" room, but I wasn't looking for frills. The only problem was at check-in. Advertised check-in time was 3:00 p.m., and I arrived around 4:00 after 5 hours on the road, and needing a nap before heading into Cleveland for an event. The clerk informed us that our room wouldn't be available until 5:00. No nap for me!

Very disapppointed. Took one look at our room snd walked right back to the front office. Told them we were not staying the 2 nights we had booked. Wanted refund. Room was dirty and dead bugs on the floor. Bed sheet had dirt on it and air conditioner tubing was covered in plastic. Curtain rod was broke and drapes half hanging on it. Outdoor grass not mowed in the back or around the 2nd building. Also, garbage in parking lot in tbe same area. Wooden staircase to upper level was splintered, missing paint and uneven steps. Never again

Bathrooms are super small. Have to almost stand in the tub to shut the door. Toilet didn’t like flushing that much. A ***** of drywall tape was hanging from the ceiling about a good 3-4 foot piece. Carpet was missing huge chunks and you can see where they tried to patch it and it still peeled off. Beds were too small for the frame so you had to step over the metal frame to get to the bed. Mini fridge didn’t shut so it had to be twisted in its cubby to stay shut. Hotel room phone was cut and not able to work. Safe also didn’t work. Ac filter was superrrrr dirty like it’s never been cleaned before. Beds and sheets were also really stained.

Weeds all over the property, uncut grass, weeds, all over flowerbeds, no Kleenex in the room no hand soap in the room no coffee cup available for the coffee maker.

We gad a SUPER stay. Room was SPARKLING clean. We arrived in late evening and outdoor lighting was well done and area felt very safe for female travelers. Staff/owners clearly took pride in caring for the property. They exuded warmth and were truly interested in our satisfaction. Property was clean outside, and flowers in bloom—very pretty! Easy off/on I-90, with nice Bob Evans nearby where we ate breakfast. We accidentally left an item in the room and their work stopped immediately to assist us in getting it. Thank you!

Was rather run down and bad stairs to second floor room where we stayed. Very outdated, but clean, but had a musty smell.