華盛頓瑰麗飯店(Rosewood Washington DC)

Arrived this afternoon, overall disappointed: PROS: Front desk staff was polite and tried to be helpful. Cons: For rate of 630/night the room was cramped and looked out on a wall. We are amex platinum members but always like to book directly with hotel when possible, and we are often rewarded with complimentary upgrades when available. When I saw the room and mentioned this, I was told I should have booked directly with amex (this would have taken away from the hotel’s profit’s so does not make sense for them to encourage that and I was disappointed that my loyalty in booking directly was not appreciated. When I called the front desk, explaining the issues with the room they offered an upgraded room at a cost. Felt very much like bait and switch, the $630/night room looked like a $300/night room. And to be upgraded to a reasonably luxurious room we would have to pay even more, which we did as I did not want to waste all day on it. The pool which was a big part of why we chose to stay at this l hotel was cold- very cold, we didnt even want to put our feet in. When we booked the hotel we were told it was a warm, heated pool, which was not the case. We mentioned this to rooftop staff who said they would look into it. Waiting to hear about that… Lobby is tiny, very “boutique hotel” but without the gracious service of one. Kitchen is under construction because of two recent fires. This construction is happening throughout the hotel, with part of every floor’s hallway blocked off for construction. The restaurant has a very limited menu of basicslly a few raw bar items and salads. Given the construction, the lack of a restaurant, the unreasonably small and claustrophobic room, the fact that we had to pay for an upgrade is simply bad service. First time staying at a Rosewood hotel snd after this experience it will likely be our last. Next time will stay at the nearby Four Seasons. If it were not such a quick trip, would go there now.

We just had another amazing stay at the Rosewood DC. We were there for our son’s College graduation and the staff made it extra special. Nuria and Sabina in food service are incredible people and go out of their way to make your stay memorable. Jorge, Dawit and Desaligh are also incredibly friendly and helpful. We can’t wait to come back.

My wife and I spent two nights at the Rosewood Washington in March, 2023. I had mixed emotions about our stay, and hesitate to recommend the hotel. Let me explain. We had a premier corner room, with 4 windows overlooking 31st street NW and the then dry C&O canal. The room was nicely sized for a single room, and had a separate couch area, a desk, and an enormous piece of furniture that housed the TV and minibar (and which, unfortunately, blocked about ½ of one of the windows). There was an entry hallway next to the door, and around the corner from that were two built in nicely sized closets. The bathroom was large and had 2 sinks. The positives: Very comfortable bed and couch for TV viewing. Good shower. Linens and bedding at Rosewood levels. Quiet. HVAC worked flawlessly and soundlessly. All the stuff you would expect at this price point. Outside of the room, the front desk staff was gracious and welcoming. The doormen were friendly and extremely helpful, going beyond the call of duty. Those combinations usually mean good management. Like its sister property, The Carlyle, the Rosewood Washington has only a small public sitting area. But I don’t usually worry about that stuff. Cut Bar and Lounge proved to be an excellent venue for extended drinks with successive groups of friends over a 2 and a half hour window. Service was excellent. So, what were my negatives? Overwhelmingly, lighting (or, more correctly, the lack thereof). This seems to be a consistent problem across Rosewood (see my recent review of The Carlyle, and an upcoming review of the Inn of the Anasazi). There were three lamps in the room, all with solid shades (so, light only comes out top and bottom – but those directions were diffused so that light came out softened (and thus, less bright). The bulbs seemed to be the equivalent of the 60 watt incandescent. There was also a single spot that went down on the couch, and a desk “lamp” that was unusable – a tiny bulb that put out about as much light as an LED Christmas tree bulb. So, the desk was worthless as a place to accomplish anything. While the closets had lights in them, there wasn’t enough light in the hallway to really see what you were doing. Oddly, the entryway was delightfully lit (why not carry that lighting into the room?). Happily, the bathroom was well lit, and there were built-in reading lights for reading in bed. During the day, the windows should have provided light, but they suffered from very heavy curtains, that didn’t fully open to allow all the natural light the windows could have afforded to come into the room. I ended up pinning the curtain by the desk up behind the TV/mini bar unit to get more light. The hotel graciously provided a three bulb floor lamp for us, but, while helpful, that didn’t save the room for me. It seems that hotel lighting designers have decided that no one reads anymore, and spends all of their time with their noses in devices or watching TV. They’re pro

We booked the Presidential Suite several months in advance for a week for a once in a lifetime occasion only to find one week before arrival that the hotel had rebooked us into a Townhouse. After checking in, we learned that the hotel had another kitchen fire and closed the restaurant and several hotel rooms. We were required to move after three days to accommodate another booking. Townhouses were not equipped with basics and even after asking several times staff struggled to resolve issues such as why the refrigerator/freezer, phone and several lights didn’t work. Operating hours for the Penthouse communicated did agree with reality. Townhouses on 31st are awful due to noise on the street. The sound of jackhammers, chain saws, sledgehammers and seeing several rats in patios has been really special. The Rosewood used to be a wonderful hotel.

The hotel is in a good location for Georgetown and has a lot of good attributes. Unfortunately my trip coincided with renovations which were not mentioned at booking. Hammer drills on concrete are less than helpful when using a hotel for business calls or focused work. The renovation also meant that the restaurant was closed.

Fantastic central location for shopping, dining, live music and spa treatments. High touch customer experience as expected for this caliber. Simple, quality decor, warm smiles, coffee at checkout. Highly recommended.

Excellent service, and perfect combination of classy and cozy. Enjoyed walking around Georgetown from here.

一個小小的抱怨。管家在浴室裡放了兩瓶洗髮水，沒有洗髮水。這只是一個疏忽，但有點煩人。