萬怡華爾道夫飯店(Courtyard Waldorf)

My room was not available when i got there and both phone numbers didnt exist in her computer. I got there at 730 and she said cleaning people got there at 830 and i would have a room after driving all night i had a special event at noon so thevroom wasnt ready till 1030 , i rushed in took a shower and had to leave. After the event i came back and slept about 2 hiurs thennleft and drove home. It was a huge mix up but i called 1800 number and they found it but she was busy with other people so i had tonsit. There and wait. I cant believe her computer couldnt find me and i was a little miffed atvher callous demeanor, after all i had paid for the room already and i lost that money because the new booking with my points was free. So im out 200$ that doesnt make for a very good stay.

Good customer service,easy check in, good location,clean rooms,quiet hotel

Clean rooms easy checking in an checking out

Great time

No jacuzzi access & I didn't bring mycrutches. Linens seemed clean but smelled of chemicals. Got sick2my stomach. Slept poorly. Stephan OKed late check in as I clean up after wedding. They said extra charge.

Room phone wasnt working and when i brought it to their attention their reply was "yeah we know there are 2 phones that dont work on the premises"! Was no daily maid service since covid but nothing notifying customers of that. Asked for extra towels and never got them. Refrigerator had no rails on side door in order to keep bottles in place and refrigerator was unstable

Computer issues made checkin take over 1/2 hour. The room has a strong “floral” scent, probably due to a rug cleaning product.

I will never stay at this property again. The room was very clean and the bed was comfortable, but when we got back to our room on Saturday night, they were having a party in the foyer there was no parking for the paying guest. It was noisy on Saturday night and they could care less about the paying guest, I will never stay again . My stay for two nights was $241.96 but when I checked my account tonight I have been charged $290 with no explanation. I do not recommend this hotel to anyone.

Was woken up at 9am by a knock on the door from house keeping asking if I was going to check out. My check out time was at noon in which I explained to her. She walked off angry and cursing. Minutes later I get a call from the front desk also asking if I was going to check out at 9am I had to explain again that my check was at noon. Very unprofessional. Won’t book again.