The staff went above and beyond to accommodate us when we arrived late at night without a reservation. They explained that their hotel and all hotels within 90 min were filled. They provided us with their lounge and bottled water to help us comfortably explore options. Just as we resigned to sleeping in our car Dimitri, the front desk security, joined our search and eventually found a room for us in a hotel nearby..The next night, we stayed at the Waldorf and found the entire staff, including Dutches, to be friendly and genuinely interested in making our stay a great experience, We will return.