威克縣Median Park附近住宿

入住2022年5月31日位於羅利3801 Capital Blvd,NC 27604的溫德姆速8酒店,入住2022年6月3日退房,提前全額支付。然後在網上預訂了另一晚退房2022年6月4日。2022年6月4日星期六,我去了前台,要求我在之前的住宿中退房,住宿 Folio 打印了我的記錄。前台經理說要麼是她的方式,要麼什麼都沒有。前台值班經理堅持簡單地延長住宿時間;我要求關閉先前的住宿。首先,她告訴我,我必須支付40美元的額外押金;我提醒她,我有40美元的押金。接下來,她告訴我下午2:00前回來辦理登機手續;我告訴她這很好,因爲我在附近的綠道公共圖書館有一些事情要做。你可以想象我在圖書館時感到驚訝,打開我的電子郵件,我發現前台經理取消了週六/週日住宿的預訂。當我回到酒店時;前台經理讓我帶着手推車立即從房間裏搬走我的物品。我要求與她的主管交談;她拒絕了一個請求。她走到房間(322),把我的東西放在垃圾袋裏(乾溼兩樣)堆亂七八糟的東西,然後下樓,要求我從房舍裏取出自己和物品。我做了,發現該地區的其他酒店都訂滿了,等到06/07/2022才和設施總經理提出問題,他發現我對待的方式沒有問題。此後,我決定與旅行公衆分享我在設施的經驗。不是一個去的地方!

在北羅利希爾頓住了一晚。入住很順利。我詢問前台服務員,關於我將要接受的免費早餐,她解釋說,儘管我在希爾頓網站上預訂了,但免費早餐並沒有出現在他們的內部系統中。房間很乾淨。我的不滿與牀上用品的質量有關。這是不舒服的太軟。遺憾的是,由於牀上用品,我無法入睡。此外,枕頭是羽毛的,沒有任何支持。除了上述之外,酒店有足夠的停車場和足夠的會議設施。

每當我來入住時，前台的工作人員總是非常友好。客房部傾向於在我敲門之前打開我的門，他們幾乎沒有給我任何時間在闖入之前做出回應。在我的最後一天，客房部在上午 9 點敲我的門，然後幾乎沒有時間回應.直到 11 點到 12 點才結帳，所以我不明白他們為什麼這麼早來。這家酒店的清潔度總是很受歡迎。我上次入住時，我注意到牀上用品上到處都是橙色的污漬，直到我已經睡在牀上才注意到。

Lili gave Amazing service and was super attentive. Her personality was friendly as if i known her fir a while. Every morning you will see Lili and how supportive she is of any service needed. When you need anything, just ask for Lili.........

在羅利最喜歡的酒店之一 $50押金沒有蟲子外面沒有大聲的人。這是一個非常寒冷的地方,就在丹尼和巴哈馬微風旁邊。

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

I really wanted to like this accommodation as it had a fantastic location close to the interstate and downtown, but that was about it. The employers were nice but this is a no frills stay. You got a room with a squeaky and lumpy mattress. It definitely could have been cleaner. The floors were gummy and sticky. The bathroom did not smell, but it just didn't look very clean. You had to get your towels at the front desk as there was no room service until you left. Snack and food machines will take your money....if they are working at all. Coffee bar in the morning only had sugar, no creamer. So the 2 stars I gave it was for nice employees and location. Remember, you get what you pay for and not a thing more!

入住過程有一些問題,儘管門上沒有標誌,但房間3天沒有打掃,並要求這樣做。除此之外,我們住得很舒服。它靠近設施,房間很舒服。