威克縣Apex Community Lake Fishing Pier附近住宿

林賽,非常感謝你在航班取消後幫助我們完成了最後一刻的酒店。即使是來回的禮節班車。酒店很乾淨,一切都很完美!!!位置也非常靠近機場。你是我們的天使,林賽!!!!!

我們喜歡我們的住宿。工作人員讓我們感到歡迎,非常樂於助人。我們住的第一家酒店,我們DIDN沒有聽到大聲的噪音和砰砰的門。這對我們來說是一個很大的加分。他們保持這個地方看起來也不錯。如此禮貌和友好的工作人員給我留下了深刻的印象。

房間寬敞,非常舒適。女傭服務是必要的,使工作人員和客人更安全。大廳盡頭的房間(501)超級安靜!早餐很好,服務友好愉快。前台非常隨和。

很棒的健身房,美麗的游泳池,美麗的公共區域,這是一個非常棒的酒店,設施很好!他們爲客人提供方便的洗衣服務。唯一缺少的是我希望我曾經在房間裏提供一些瓶裝水,我希望他們每天都有夜牀服務,但也許這是因爲疫情?否則一切都很棒。

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

在北羅利希爾頓住了一晚。入住很順利。我詢問前台服務員,關於我將要接受的免費早餐,她解釋說,儘管我在希爾頓網站上預訂了,但免費早餐並沒有出現在他們的內部系統中。房間很乾淨。我的不滿與牀上用品的質量有關。這是不舒服的太軟。遺憾的是,由於牀上用品,我無法入睡。此外,枕頭是羽毛的,沒有任何支持。除了上述之外,酒店有足夠的停車場和足夠的會議設施。

Lili gave Amazing service and was super attentive. Her personality was friendly as if i known her fir a while. Every morning you will see Lili and how supportive she is of any service needed. When you need anything, just ask for Lili.........

每當我來入住時，前台的工作人員總是非常友好。客房部傾向於在我敲門之前打開我的門，他們幾乎沒有給我任何時間在闖入之前做出回應。在我的最後一天，客房部在上午 9 點敲我的門，然後幾乎沒有時間回應.直到 11 點到 12 點才結帳，所以我不明白他們為什麼這麼早來。這家酒店的清潔度總是很受歡迎。我上次入住時，我注意到牀上用品上到處都是橙色的污漬，直到我已經睡在牀上才注意到。