卡拉克樹旅館(Karaka Tree Motel)

Place was really dirty black long hair everywhere in the bathroom blood on duvets and so much dust no mattress protectors on the beds. Found bugs in kitchen drawers. Shower has a very high step in was told there were no cleaner on the to days we stayed. Found out later our first night the the place is emergency housing and all the first floor holds them and the noise was unbearable.

This is not as advertised. We had the misfortune of staying in Room 9. The deck was covered in paint and rotten to the point of dangerous. The spa was empty except building detritus and covered with rotten and swollen ply. Not the "private patio" as advertised. The room had a smell of damp, probably from the swollen and rotten wood around the sink and units and this stench permeated the beds and seats. You could hear everything from the rooms on either side and above. We spent our time out of the room, only using it to try and get some sleep on the uncomfortable beds. The management were unresponsive and unhelpful. Avoid. Avoid. Avoid.

Would not recommend. Horrible experience. We spent most our time out to keep away. Needs a revamp, and a good clean. We have stayed here previously probably around 7-8 years ago. And it was bad then. Glassware cutlery etc had to be cleaned before use. Mould in shower and pool room. The list goes on.

Visited here March2023 Average place, plenty of parking, spa pool was lovely to enjoy and relax in. The room could however do with a paint and makeover. The office lady was welcoming when we arrived and no other issues.

Wow!! What a dump! Photos are old. The place was dirty. Random stains on chairs. Just really run down. The down stairs room were up at 5 smoking meth ouside so that was great!!! DO NOT STAY HERE would not recommend

We were really disappointed with our experience at this motel. The room wasn’t clean and it was not clearly stated anywhere that the motel was providing emergency housing accomodation. When our circumstances changed and we had to leave suddenly, the motel were not very accomodating and did not even consider a partial refund. We would not recommend this place to anyone.

Our ferry was delayed so wasnt going to make it back to Taupo in time to check in by 8pm. Rang reception to let them know and they had our room ready with the heater on for us when we got there at 9.30pm. We were really impressed.

The mineral pool is great but you can't get into the shower if you are on crutches and the whole place is a bit threadbear

The reception man was just lovely. The rest was horrible. Waked into room and found hardly any furniture, threadbare carpet no covers on the beds, the bathroom/spa smelt horrible. This motel needs to shut down and re-furbish from top to bottom. The cost was $170 which to be fair we were refunded after we said we could not stay there.