We booked this property for 3 nights and unfortunately a few days before a member of our party broke a bone in their leg and couldn’t travel. After speaking to the host and being told that if I contact the booking site to cancel they would not charge anything considering the circumstances I did so and the site waived any cancellation fees. After all that the host refused the waiver and charged a substantial fee! Absolutely disgusting behaviour!!! If they said no to start with then I suppose it would be easier to accept! To cash in on someone’s misfortune is a pretty low act.
翻譯