萬象皇冠假日飯店的評論

住宿方回覆: Dear Yangxiaoran,Thank you for taking the time to share your detailed feedback. We appreciate your insights and are glad to hear that you found the hotel’s location convenient, with easy access to the airport and English-speaking services at the front desk.We sincerely apologize for the issue you encountered with the water pressure in your room. Please rest assured that our Engineering team have already addressed the problem to ensure a better experience for future guests.Regarding your comments on the breakfast, we are sorry to hear that it did not exceed your expectations. We are always working to improve our offerings and will take your feedback into consideration.We understand your point about the value of the hotel for a short stay and will continue striving to provide a better experience for all our guests.Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future.Sincerely,Murali ViswanathanCluster General Manager - Crowne Plaza and Holiday Inn & Suites Vientiane, Laos.

住宿方回覆: Dear Valued Guest,Thank you so much for your wonderful review. We’re happy to hear that you had such a positive experience during your stay. We’re delighted that you enjoyed the delicious dishes, large portions, and the overall atmosphere. It’s great to know that you found the experience to be authentic and a great value. We truly appreciate your kind words and your encouragement. We look forward to welcoming you back for another memorable visit.Sincerely,Murali ViswanathanCluster General ManagerCrowne Plaza and Holiday Inn & Suites - Vientiane, Laos.

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review. We are pleased to hear that you found our location convenient, with easy access to both the airport and the city center. It's great to know that the quality of our facilities met your expectations and that you enjoyed the scenic views from your room.We truly appreciate your positive feedback and recommendation, and we look forward to welcoming you back in the future.Sincerely,Murali ViswanathanCluster General Manager - Crowne Plaza and Holiday Inn & Suites Vientiane, Laos.

住宿方回覆: Dear Luoluomoshangsang,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our breakfast, especially the latte! We also appreciate your kind words about our central location and the convenience it offers for exploring the area. We look forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager - Crowne Plaza and Holiday Inn & Suites Vientiane, Laos.

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the front desk service. Your comments regarding the taxi fare and the lack of clarity are concerning, and we will be addressing this issue with our team to ensure that future guests receive accurate and transparent information. We truly value your feedback as it helps us improve our service. We hope to have the opportunity to welcome you again and provide a more positive experience in the future.Sincerely,Murali ViswanathanCluster General ManagerCrowne Plaza and Holiday Inn & Suites - Vientiane, Laos.

住宿方回覆: Dear Lilisuxin,Thank you so much for your review of our hotel. We are pleased to read you enjoyed your stay with us. We are looking forward to welcoming you back soon.Sincerely,Murali ViswanathanCluster General Manager, Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane

住宿方回覆: Dear Yezichengcheng,Thank you for sharing your feedback. We are delighted to hear that you had such a positive experience during your stay. It’s wonderful to know you enjoyed the beautiful view from our swimming pool, as well as the variety offered at our breakfast. We strive to provide a memorable experience, and your comments are truly appreciated.We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Murali ViswanathanCluster General ManagerCrowne Plaza and Holiday Inn & Suites - Vientiane, Laos.

住宿方回覆: Dear Valued Guest,Thank you for your thoughtful review. We are delighted to hear that you were satisfied with your room and enjoyed our new facilities, including the restaurant bar, swimming pool, and fitness center. We are also pleased that you found our location to be convenient.Your kind words are greatly appreciated, and we look forward to welcoming you again on your next visit.Sincerely,Murali ViswanathanCluster General ManagerCrowne Plaza and Holiday Inn & Suites - Vientiane, Laos.

住宿方回覆: Dear Qiweitaweijiyachunshenjun,Thank you for sharing your feedback. We are pleased to hear that, overall, you had a positive experience with our service.However, we deeply regret the inconvenience you faced during your early check-out. We understand how stressful emergencies can be, and we sincerely apologize for not meeting your expectations in this instance. Please be assured that we are reviewing our procedures to ensure we can better accommodate such requests in the future.Your comments are valuable to us, and we hope to have the opportunity to welcome you back under more favorable circumstances.Sincerely,Murali ViswanathanCluster General ManagerCrowne Plaza and Holiday Inn & Suites - Vientiane, Laos.