藍天大廈飯店的評論

住宿方回覆: We are delighted to hear that you had such an enjoyable stay here at the hotel! Thank you again and we all look forward to welcoming back in the not too distant future!

住宿方回覆: Thank you for your candid review. We apologize that your recent stay did not meet expectations regarding our staff service. We appreciate your comments and will share these with our team and make necessary changes and actions, so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

住宿方回覆: Thank you for your candid review. We sincerely apologize that your recent stay did not meet your expectations, particularly regarding our staff service. We appreciate your feedback and will share your comments with our team to ensure necessary improvements are made.Please note that in Mongolia, hotels are connected to a central heating system, which means air conditioning is not in operation from October to June. For this reason, we provided a portable cooler during your stay. There is also a control on the device and a remote control that allows you to turn off the lights.At that time, you requested a complimentary upgrade to a triple room; unfortunately, we did not have any available. As a gesture of goodwill, we offered you dinner at our Korean Restaurant, but you preferred to dine at our rooftop Sky Lounge, which we agreed to, although the booking was later missed.Your reservation was for two nights, and during your stay, our housekeeping staff could not clean your room because the door was double-locked. Regarding your comment about the slippers, please note that we provide disposable slippers in all rooms.We sincerely hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

住宿方回覆: Thank you very much for your positive feedback regarding your recent stay at our property! We are very glad to hear that you spent a memorable stay and that you enjoyed our service and staff. Looking forward to welcoming you again in the nearer future.

住宿方回覆: Thank you for your candid review. We apologize that your recent stay did not meet expectations regarding our staff service. We appreciate your comments and will share these with our team and make necessary changes and actions, so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

住宿方回覆: Thank you for your candid review. We apologize that your recent stay did not meet expectations regarding our staff service. We appreciate your comments and will share these with our team and make necessary changes and actions, so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

住宿方回覆: Thank you for taking the time to share your feedback. I would like to extend my sincerest apologies for the experience you had during your recent stay with us.Regarding the airport shuttle, we would like to clarify that the service was arranged as requested, and our driver was sent to the airport at the scheduled time. However, the shuttle was not used, and unfortunately, we were not informed of any change or cancellation. As the vehicle and driver were dispatched specifically for this request, the charge was applied in line with our policy.That said, we truly apologize for not explaining the process and charges more clearly in advance. We understand how this may have caused confusion, and we are working to improve how we communicate such details to our guests in the future. The issue with your room key, the air conditioning leak, and especially the lack of appropriate response and courtesy from our team. This is far from the level of service we strive to provide, and I understand how disappointing and frustrating this must have been for you.Please be assured that your comments have been taken very seriously. We are currently reviewing these matters with the relevant departments to ensure that immediate improvements are made.Once again, I am truly sorry that we did not meet your expectations. We appreciate your feedback, as it helps us identify areas where we must do better.