L'hôtel est très bien situé. Le personnel de réception est très gentil et réactif. Nous avons eu un problème avec la réservation du site Trip.com et les réceptionnistes nous ont beaucoup aidé et ils ont trouvé une solution. Ils nous ont aussi conseillé pour les réservations de taxis et de visite de la ville.
L'hôtel est très bien décoré. Il s'agit d'une ancienne école de miniatures, nous avons pu visiter et prendre des photos, c'est magnifique.
Le restaurant n'est pas très confortable et le mobilier du restaurant a besoin d'être changé.
Nous avons passé un très bon séjour.
World class service, more than that very personalized
In fact, we had some sickness in the family and the hotel was very ”homely”, took care of the kids like their own
Facilities were really good
Food was wholesome, when we ordered a dish, several snacks, salad etc were offered in addition to the entree
I would recommend this ”palace” to anyone wanting to have an experience of feeling like royalty or family
訪訪客用戶Beautiful hotel. However we asked the guy in dinning to check if our room have dinner. He said yes and asked us to come 7:30pm for dinner. While we were eating other staff asked the guy what is their room number. We overhead that the guy (can’t remember his name) said let them eat since they have already started. He ignored us because he knew that he gave us wrong information. We appreciated for nice dinner and left but one of staff ran (Meena)to us at pool area and asked as to sign the invoice. We asked why when the guy said we can eat after checking our room number. She said it’s for our record. However when I checked out staff member Ohi asked us to pay 3098 Inr. We were getting late as our transport was waiting. We didn’t fuss about it and paid it because we are not clear on our checkout.
I just want the hotel to refund this cost because it’s not our mistake.
EEllie JayneThe rooms were very clean and well kept. It has a nice modern interior and atmosphere is really nice.
Service on the whole was good. On the rooftop, it was a little slow at times but very friendly and welcoming.
The location wasn’t too great for tourists. The main sights were quite a few kilometres away and it wasn’t particularly easy to get a rickshaw that didn’t want to overcharge you. Had to pay higher Uber prices to get around without hassle.
訪訪客用戶The property is a bit far frm the main city but it’s quiet n peaceful.
Food prep is very tasty
Staff is super friendly..
Hotel is super neat n clean..
Rooms are designed very beautifully..we booked suite..it was super beautiful n huge..
Pool is tiny..
Breakfast is tasty but limited menu..
SSukhArriving at the hotel was alittle challenging as the inner roads towards Lake Pichola hotel were small & narrow. We had to transfer from our car to an auto to reach the hotel. But on the whole our experience at Lake Pichola was a wonderful one. The staff and front desk were all very warm & welcoming. They were helpful & attended to our enquiries quickly. Loved the evening boat ride on the lake viewing the sunset.
Will definitely go back again