Muaré飯店(Hotel Muare & Spa Tulum)

Hotel Muare is one of the more popular hotels in the Tulum area. It is a perfect getaway if you want to have a quiet time from the hustle-and-bustle of the city to recharge. The rooms are designed to look like houses in the remote places but with all the modern amenities. It also is a great option for someone who cares about staying at an Instagrammable hotel/resort. There is one restaurant which provides good food. Negatives: -Getting to the hotel will require you to drive through really broken dirt road with several pits. -While the food options are good, if you’re someone with a dietary restrictions - e.g., vegetarian, vegan, pescatarian, don’t eat red meat or raw fish, etc. you may run out of options quickly. The staff is flexible though, so they may customize few dishes for your suiting. -In general Tulum is expensive. However, Muare is up a notch. While it was a great place to stay, the price didn’t seem justifiable to me. Specially, since I don’t care as much about capturing Instagrammable photos. -While the staffs are helpful and friendly, their extreme focus on getting money out of you is just off putting. Examples: we planned to have food by the pool and it took them forever to get us the food. They missed certain items in the order. We also had issues with our food (fly in maple syrup) which was still fine (since bugs/insects can fall in your food when you live in the nature). However, when we reported and asked for a replacement, they never returned with the fresh maple syrup. Finally, I had to go to the restaurant and pick it up myself. However, when it came to asking you to pay, they would run behind you to get your sign. On top of that, there is a default tip amount included in the bill which some of them may not even care to mention to you. While checking out as well, they added a hefty service charge to the bill - this on top of the already expensive booking fee. Overall, my review is that it is a good place to stay. However, too expensive and the cost is not really justifiable. Plus for the good service they provide, it is really off putting when you see how focused they’re on getting more money out of you in any way possible.

Interesante hotel, lejos de zona turística, sin playa o mar cerca. villas con pequeña alberca pero agua sin calefacción, muy helada el agua y no le da el sol en todo el día a la alberca. Muy mal servicio para que te den la factura, hace una semana hice check out y es hora q no me la mandan no obstante que se las he pedido en mas de 5 ocasiones,,,

Hôtel très joliment décoré et en pleine nature Chambre grande et confortable Quelques défauts cependant: le chemin qui mène à l’hôtel est absolument épouvantable,des trous énormes et des cailloux qui vous obligent à rouler au pas c’est surréaliste. La cuisine du restaurant est ouverte sur l’extérieur et sur les clients.Vous sentez la friture après le petit déjeuner c’est épouvantable. Pour ce qui est de cette merveilleuse piscine,armez vous d’anti moustique elle en est infestée. L’entretien est un vrai sketch: au lieu d’aspirer les centaines de feuilles mortes tombées autour du bassin la personne en charge du nettoyage a un souffleur elle ne fait que pousser les feuilles un peu plus loin qui reviennent bien sûr avec le vent.

El servicio de recepción muy malo, no dan atención, y pésimo horario para asear la habitación ya que se dió hasta las 5 pm. La piscina privada siempre fue sucia, nunca tuvo limpieza. El servicio en el restaurant es excelente, lo hace muy bien el personal.

Our overall experience was breathtaking! This hotel was definitely designed for those who would like to be one in nature with little to no distractions. Me and my boyfriend stayed for five days and loved every minute of it! From the included breakfast that was delicious to the friendly staff who were attentive beyond words, this was definitely a vacation for the books! We rented a car because we knew we would like to venture out a lot and many people previously reviewed that taxis can be expensive. The roads are also not the best but you’re in a jungle and this area is being developed so be cognizant. The outdoor shower is also a nice touch! My only gripe is that the beds could have been a little softer but my boyfriend said it was fine for him. Either way, we will definitely be back 🤗

Beautiful hotel! Will definitely recommend. If you want the experience of being in Tulum, this is it. Is not center to the rest of the hotels or the beach, but is peaceful and quiet. The aesthetic of this entire hotel is gorgeous! The room itself was spacious, very clean, had a plunge pool right out our room and an outdoor shower which was very relaxing at night. The only negative was the AC unit (not larger enough to cool down the entire room) and just a lot mosquitos. (Not all doors were sealed, so it was was very easy for the mosquitos to come in) However, expect mosquitos to be everywhere in Tulum. The hotel offered a free breakfast and yoga classes in the mornings which was great to start out our day. The service was great, lovely staff who were quick to answer all your questions through WhatsApp. I will definitely come back to stay here again

El servicio es súper amigable, el restaurante es buenísimo. El cuarto es espectacular y muy cómodo sobre todo la cama, está increíble y uno duerme bien. Lo único que no me gustó fue el servicio de SPA, falta de profesionalismo de las terapeutas, la que me asistió estuvo como de 10 a 15 min en el celular, como que se le olvidó el masaje entre otras cosas. Lo que describía el masaje para nada fue lo que recibí y para el precio que cobran deberían tener mejor instalaciones como un verdadero spa. Nosotros esperábamos terminar la última noche bien relajados pero fue todo lo contrario. Fuera de ese percance les recomiendo ampliamente el hotel, diseñado para relaj**** ó escap**** un fin de semana.

I enjoyed my stay at the hotel very much! Everyone at the hotel were so friendly and nice. I loved that they had a texting service through WhatsApp with the front desk staff and they answered all my requests quickly. Breakfast is included from 8-10 AM every morning which was great. Food was mediocre at the Gaudea restaurant so I do not recommend getting anything there besides the free breakfast. Tip is not included, so be sure to tip the waiters! The oasis was so beautiful and peaceful with great music! My boyfriend and I enjoyed tanning at the beds out in the public pool area. We rented a car for our trip and parking was not an issue. Some things I did not like about the hotel was that house keeping cleans the rooms with the doors open so the second night we got bitten so many times by mosquitos during our sleep. After that, we refused house keeping and just exchanged our used towels for clean towels everyday. We wished the room had a TV so we could’ve watched a movie or something before we slept. With the price we paid, wish they had more amenities. Taxi is very expensive there so I recommend renting a car instead. During check out there is a service fee that you can decline if you tipped the waiters or housekeeping separately. The roads to get to the hotel are horrible and I wonder why the roads were not paved. Besides those complaints, hotel Muare in Tulum was wonderful and I would definitely recommend staying here.