Protea Hotel Fire & Ice! Pretoria Menlyn的評論

住宿方回覆: Dear Valued Guest, We are sorry to hear about your experience and take all feedback seriously. Our team strives to provide a safe and comfortable environment for all guests. We’ve been in contact with you directly and offered assistance, including facilitating a police report. We remain committed to resolving this matter in a fair and professional manner. Please reach out to us directly so we can continue addressing your concerns. Kind Regards Protea Fire and Ice Menlyn TEAM

住宿方回覆: Dear Valued Guest, Thank you for your glowing review and for taking the time to share your experience with us. We are delighted to hear that you had such a positive experience during your workshop stay. Chef Kenny and the entire team are thrilled to be recognized for their efforts to make your stay comfortable and memorable. We pride ourselves on offering personalized service, and it’s wonderful to know that Kenny's gesture made a difference during your visit. Your recommendation means a lot to us, and we're so pleased that our hospitality left a lasting impression. We hope to welcome you back for another exceptional stay in the future! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our breakfast, the freshness of our products, and the quality of your room. It’s also great to know that you appreciated the peaceful environment of our garden and pool area. We sincerely apologize for the delay you experienced with the shaving kit and the lack of communication. This is not the level of service we aim to provide, and your comments have been shared with our team to ensure improvements are made. We hope to have the opportunity to provide you with an even better experience during your next stay. Kind regards Protea Hotel Fire & Ice! Menlyn TEAM

住宿方回覆: Dear Valued Guest, Thank you for such an amazing and detailed review! We are absolutely delighted to hear that your stay with us was so enjoyable and that our team made you feel cared for and welcomed every day. It’s wonderful to know that you appreciated the cleanliness, comfort, and tranquility of your room, and that you had restful nights with us. We’re thrilled that you loved our breakfast buffet, especially the made-to-order egg station, and that our restaurant and wait staff exceeded your expectations. It’s an honor to be your "forever hotel" in Pretoria, and we’re so proud to be considered a gem in this beautiful city. We can’t wait to welcome you back on your next visit and continue providing you with exceptional service and hospitality. Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM

住宿方回覆: Dear Valued Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the comedy show and had a perfectly cooked dinner beforehand. It’s great to know that the vibe and decor, especially the lighting, made your evening even more special. We’re thrilled that you noticed our other events, like live music, and we can’t wait to welcome you back for another memorable experience. Your enthusiasm is exactly what we strive for, and we’re excited to have you return to enjoy more of what we have to offer! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM

住宿方回覆: Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our hotel cozy and fabulous. It's great to know that you appreciated our clean passageways, soundproofed rooms, and the convenient location. We're also glad that you enjoyed our food variety, ambience, and felt secure with our safety measures. Our team works hard to ensure that every guest has a memorable experience, and your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM

住宿方回覆: Dear Valued Guest, Thank you so much for your fantastic review! We're thrilled to hear that you had such an enjoyable stay with us and that you loved the comfort of our beds and the spaciousness of the shower. It's wonderful to know that our team's friendliness and the cleanliness of the hotel added to your experience. We’re also glad you enjoyed our breakfast selection and found the secure parking and high-speed internet to your satisfaction. Your high recommendation means the world to us, and we can’t wait to welcome you back for another great stay! Kind Regards Protea Hotel Fire & Ice! Menlyn TEAM