64 評價
東京 MESM 飯店，傲途格精選
東京鐵塔周邊 東京|距離Kachidoki 5 Chome Water Park0.93km
I am writing to express my deep disappointment regarding my recent stay at your establishment in May 2023. I had high expectations, as I had heard that MESM prides itself on providing an exceptional experience to its esteemed Ambassador members, with a dedicated Star Service and Ambassador service team. Unfortunately, my stay was marred by a disturbing low-frequency noise originating from the air conditioning system in the middle of the night. The noise abruptly awakened me three times at 3 AM, causing great inconvenience and discomfort. Despite the hotel’s advanced Pad, I was unable to communicate with any staff members. Left with no other option, I had to physically go to the front desk to seek assistance from the Star Service team. They promptly sent someone to my room to investigate the noise. However, I was disappointed when they refused to provide an alternative room or any meaningful solution. The only resolution offered was an electric fan and turning off the air conditioning system, which hardly sufficed. Even my request for earplugs was denied, with some other guests joking that their co-branded milk candies might be the best substitute. Left with no other choice, I had to venture outside on a rainy night without access to an umbrella. To my surprise, there was no staff available at the front desk near the entrance. I had to join other hotel guests, who were equally drenched, in running to a nearby convenience store to purchase earplugs. It wasn’t until I acquired the earplugs that I finally managed to fall asleep, exhausted, at 5 AM in the morning. During my checkout process, I took the opportunity to provide feedback in person, expressing my disappointment and detailing the challenges I encountered. At that time, the staff assured me that my concerns would be taken seriously and that I would receive a response regarding the matter. However, to my dismay, I have yet to receive any communication from the hotel, leaving me feeling neglected and unheard. PS: Mr. Hisashi Oinuma, thank you for the welcome letter that promised “an inspirational experience by getting mesmerized by your five senses through our unique content and service.” It truly represented a different kind of Japanese service. As a loyal customer, I had expected a higher level of accountability and swift action in resolving the issues I encountered. It is disheartening to see that my feedback has gone unanswered thus far.
滿意
342 評價