住宿方回覆: Dear Guest,Thank you very much for sharing your feedback. We're glad to hear you appreciated the cleanliness and convenient location near Shimbashi Station.Regarding your room assignment, please be assured that all our guests are treated with equal care and respect. Higher floors are generally reserved for guests staying in our Privilege Room types, which come with additional benefits. We understand how important room preferences are and do our best to accommodate requests whenever possible.We hope to have the opportunity to welcome you again for a more satisfying experience.Sincerely,Mercure Tokyo Hibiya
住宿方回覆: Dear Guest,Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and thank you very much for understanding that the room sizes are compact, which is typical of Tokyo hotels.We hope to see you again very soon.Sincerely,Mercure Tokyo Hibiya
住宿方回覆: 親愛的mimi,感謝您詳細的反饋和分享您在我們酒店的體驗。我們很高興得知您對酒店的位置和服務感到滿意。特別感謝您提到我們多語種的前台服務,能夠用中文溝通也讓我們感到很欣慰。對於您提到的雙床房空間較小以及浴缸漏水的問題,我們深表歉意。我們會繼續努力改進房間設備以提供更舒適的住宿體驗。同時,非常感謝您對我們服務效率的肯定,能夠迅速解決問題並給予補償是我們的責任。我們衷心希望在不久的將來能再次歡迎您,併為您提供更加完美的住宿體驗。Your sincerely,Mercure Tokyo HibiyaGuest Experience Team
住宿方回覆: 尊敬的客人,非常感謝您詳細的反饋!我們很高興您對我們酒店設施的新穎和位置的便利感到滿意。您的肯定對我們是極大的鼓勵。對於您提到的服務員表情和房間設計的一些不便,我們深感抱歉。我們會認真考慮您的建議,努力改進服務和房間設計,確保提供更舒適、更方便的住宿體驗。關於攜程標註的錯誤訊息,我們會與相關部門溝通並進行及時糾正,以確保提供準確的訊息給所有的客人。再次感謝您的反饋,期待有機會為您提供更愉快的下次入住體驗。誠摯問候,Mercure Tokyo HibiyaGuest Experience Team