薩沃伊精品飯店的評論

住宿方回覆: Dear MGyi, Thank you for your kind review. We're pleased to hear you enjoyed our convenient location, with easy access to the old town, the castle, and the central church.It’s wonderful to know you appreciated the beautiful views from the high floors and felt welcomed in our lobby and lounge areas.We truly value your feedback and hope to welcome you back in the near future!Kind regards,Agnese Quality specialist

住宿方回覆: Dear Guest, Thank you for sharing your thoughtful feedback. We’re delighted to hear you enjoyed the unique charm of our location, with views of the old city wall and historic features like the marble stairs that reflect the passage of time.We’re also pleased to know you found the room clean and fully equipped for a comfortable stay.We truly appreciate your kind words and hope to welcome you back in the future!Kind regards,Agnese Quality specialist

住宿方回覆: Dear Guest, Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed the surprise upgrade and that our team could make your stay special by assisting with your luggage and providing thoughtful touches like the welcome card, fruit plate, and painting easel.It’s great to know you appreciated the view and had such a satisfying experience with us.We truly value your kind words and look forward to welcoming you back again in the future!Kind regards,Agnese Quality specialist

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear that you found the room well-equipped and appreciated the friendliness of our staff.We’re truly sorry to learn about the unpleasant smell on the towels and bath towels — this is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping team for immediate review and corrective action.We also take note of your comments regarding the breakfast and will use your input to help us improve further.We hope to have the opportunity to welcome you back and provide a more pleasant experience.Kind regards,Agnese Quality specialist

住宿方回覆: Dear Guest, Thank you for your kind feedback. We're pleased to hear you appreciated the historic charm of the hotel and the attentive service from our team.We understand that room size plays an important role in overall comfort, and we appreciate your honest comment. Your feedback will be taken into consideration as we continue to enhance our guest experience.We hope to have the pleasure of welcoming you again in the future.Kind regards,Agnese Quality specialist

住宿方回覆: Dear Jiangzhaoliu, Thank you for choosing the Savoy Hotel for your stay in Tallinn and for taking the time to share your feedback. We're pleased to hear that you had a comfortable stay and that you would recommend our hotel to others.Your kind words about the overall experience and the environment mean a lot to us. We hope to welcome you back again soon for another enjoyable visit!Warm regards,Agnese Quality specialist

住宿方回覆: Dear JSか, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location, tasty breakfast, and the quality of our service.It’s especially rewarding to know that you plan to stay with us again during your next visit — we truly appreciate your loyalty and kind words.We look forward to welcoming you back soon!Warm regards,Agnese Quality specialist

住宿方回覆: Dear Livory,Thank you for sharing such a detailed review of your stay with us. We are pleased to hear that you found the room spacious and well-prepared for your family, including the cot for your baby and the extra pillows. It’s also wonderful to know that you were satisfied with the cleanliness of the room, linens, and bathroom, as well as the amenities provided.We appreciate your honest comments about the furnishings. While some elements of our interior reflect the traditional style of our historic property, we strive to maintain all spaces to a high standard of cleanliness and comfort, and we’re glad this was reflected in your experience.We are also happy to hear that our team provided good service and that the English-speaking staff made communication smooth during your stay. Regarding the lift — as we are located in a protected historical building, structural changes are limited, but we do understand the constraints and appreciate your patience. We are always happy to assist guests with luggage when needed.Thank you once again for your valuable feedback. We hope to welcome you and your family back in the future for another comfortable and enjoyable stay.Warm regards,Anne-Lilian-Erika SeppFront Office ManagerRixwell Collection Savoy Boutique Hotel

住宿方回覆: Dear Sefika,Thank you for choosing Rixwell Collection Savoy Boutique Hotel for your stay!Thank you for your time and for sharing your comments with us.Thank you once again for your feedback. Looking forward to welcoming you in Rixwell Collection Savoy Boutique Hotel!With kind regards,Anne-Lilian-Erika SeppFront Office Manager

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you found the room clean and comfortable, and that our location provided easy access to both the old town and public transportation.It’s also great to know you enjoyed the healthy and varied breakfast. We truly appreciate your kind words and hope to welcome you back again soon!Kind regards,Agnese Quality specialist

住宿方回覆: 尊敬的客人，感謝您分享您的回饋。我們很高興聽到您喜歡我們位於舊城區的優越位置並認為我們的員工很友好。您的舒適對我們來說非常重要，我們將與我們的團隊一起解決這個問題，以確保未來為我們的客人提供更好的體驗。

住宿方回覆: Dear Guest, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we regret the inconvenience caused by the room size, condition of furnishings, and the limited in-room amenities.We also appreciate your feedback regarding breakfast variety, luggage assistance, and overall service availability. While our hotel does not offer facilities such as a sauna or swimming pool, we aim to provide comfort and hospitality in a central location, and we’re sorry if this was not fully reflected during your stay.We are actively reviewing your remarks with the relevant teams to identify areas for improvement. On a positive note, we’re glad you appreciated our proximity to the old town.Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Agnese Quality specialist

住宿方回覆: Dear Guest,Thank you for choosing Rixwell Collection Savoy Boutique Hotel for your stay!Thank you for sharing your experience with us!Looking forward to welcome you again in Rixwell Collection Savoy Boutique Hotel!With kind regards,Anne-Lilian-Erika SeppFront Office Manager

住宿方回覆: Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent stay in the old town and enjoyed the delicious breakfast, helpful staff, and well-equipped bathroom.It’s great to know you appreciated the charm of our interior and the convenience of nearby brand boutiques.We truly appreciate your kind words and look forward to welcoming you back again soon!Kind regards,Agnese Quality specialist