歐佩萊卡設有游泳池的飯店

This is a beautiful resort hotel! Although we were only here for one night and didn’t get an opportunity to use all the wonderful facilities that Marriott has to offer here, we did walk around a lot. The resort and hotel are in beautiful condition. There are many opportunities to relax, play, eat-just overall have a good time. Our room was spacious, clean and such a comfortable bed! The hotel staff was very accommodating and helpful throughout our stay and made us feel welcome. We can’t wait to return and spend more time here!

入住有點麻煩,但酒店地理位置優越,很乾淨

If anything went wrong it went wrong at this hotel. The employees are great but the “general manager” has no leadership. which made the nice employees under her hopeless I was there for 5 nights. My room was never cleaned except the first day when I asked the cleaning crew to please clean it. I went to the front desk and ask them to please clean my room the rest of the stay. It wasn’t cleaned. I asked every day that the missed it and it was not done. The first night my Tv did not work and I called the front desk and they said I had to change the port in the tv from one to two everytime I turn the tv on. Ok I will deal with that but the volume did not work. I called back and they asked if I wanted to change room. This was at 11pm and did it want two move the two of us after we had unpacked for 4 nights. I asked if the maintenance could look at it on Thursday. That night the ac fan did not cut off all night. So that morning I asked if they could look at that also. Did not happen. Called back and talked to front desk and said the maintenance guy left at 4. The only way to stop the fan was to cut off the whole system. At night we had to get up and Cut it off from being cold to hot. They said they would fix TV and ac on Friday. Did not happen. The Saturday night manager came up and could not believe what had happened to us and said she would move us but the hotel was full. So I went to the Sunday morning manager “ the most unprofessional person I meet the whole stay and said” since I refused to move rooms the first night she could do nothing.” My wife and daughter stayed with a friend because ever morning they woke up with sore throats. I was told the general manager would be there on Monday at 6am. I was going to leave at 5 to drive back to Richmond. So I waited and at 6 the front desk person, Very friendly told me that she didn’t come in till after 8:30. I left my number for her to call me when I was in my car. I call back at 2pm and she had left for the day. Left my number again and had never heard back from anyone. I was staying for graduation week and the rates were over $350 a night. Very frustrating. Gold member from Hilton.

我在這裏住了一晚,但是如果他們有空的話,整個週末都會住在這裏。房間很乾淨。有點小,但感覺很舒適,不是幽閉恐懼症。我遲到了,早早離開了,所以我沒有利用他們的便利設施。話雖如此,我還是會很高興再次住在這裏。

我到這裏探望家人好幾個晚上,當我到達時,他們問我是否預訂了房間,我立刻準備好了一切,但並不需要這個,但IHG問我是否被認可爲鑽石會員,因此大約一半時間,我說不,因爲工作人員不問,而這裏的情況就是這樣,我只是另一個客戶,這對我來說沒關係,但我得讓IHG知道這一點,以備記錄,當我偶爾離開並進入酒店時,不是“你好”不是“你好”...沒有,只是一點不承認,用這20和30的玩意兒,我遇到過這個,不是跟老一輩,讓我困惑的是他們在“好客”業務.....相信我...最近我遇到什麼好客的,這也是這個位置,所以如果你住在這裏....別指望有什麼好客的....這代人不會這樣工作,不知道是誰培訓他們,或者他們在哪裏得到培訓,但是這裏有一個教訓,你們會.....如果你在旅行和酒店業務....,表現得像!!!但是....很高興我們這代人知道什麼是酒店,而且仍然會做.....房間本身,沒什麼特別的....只是你們典型的酒店房間和超值的....懷疑我會回來的