伯明翰北部普瑞米爾飯店（薩頓科爾德菲爾德）(Premier Inn Birmingham North (S.Coldfield))

The hotel is small but since it was a nearby hotel to my relatives in Sutton Coldfield. However, overall the hotel is not bad and quiet, the restaurant provides a wide variety of British brewage

對我訪問期間值班的接待人員感到非常失望 - 不應該從事接待工作。當我到達時，我在頂樓二樓，我知道他們沒有電梯，所以接待處的女孩給了我門卡，當我到達酒店時，我拎著行李爬了四層樓梯。走廊門我的卡打不開門。因此，我放下行李，走下樓梯，要求對卡進行分類，沒有微笑或道歉，只是註冊了一張新卡 - 備份了四個航班，這一張成功了。當我到達房間時，電視遙控器不起作用，我設法通過按螢幕背面的按鈕打開電視，但它不會調高聲音或更改頻道，再次下樓尋求幫助她似乎並不介意，並尋找新電池- 給了我兩個舊電池，因為這是她能找到的所有電池，並再次備份了四個航班，沒有道歉或微笑或真正的溝通，你猜它仍然行不通。當我稍後回去與一位朋友吃飯時，我再次請求幫助，她再次非常消極，但跑到底部走廊，我猜想從另一個房間拿了一個遙控器，給了我這個。沒有道歉，也沒有太多互動，對我的接待感到非常失望——這不是我在Premier Inn酒店所期望的通常情況，也不是我房間天花板上的蜘蛛網。

桌子上的凱西（Kathy）不遺餘力地提供幫助和友好，失去的電視遙控器很快就得到了解決。我只在這裡住了一晚，這個預訂是在我到達前幾分鐘才完成的。房間的品質與 Premier Inn 的一貫出色

住在這裡很愉快。友好的員工。舒適的床。我吃了歐陸式早餐。我沒有吃晚餐，因為已經吃飽了，我在其他地方吃的。它的位置很好，靠近加油站和小商店。

床單破了，但很乾淨，房間裡滿是灰塵，尤其是椅子，地毯臟得我不想脫鞋。廁所壞了。工作人員試圖修復它，因此只有以某種方式使用它才能工作。總的來說那裡感覺不太舒服。也沒有其他可用的房間。

艾米麗非常樂於助人，我們不得不多住一晚，她讓一切都變得簡單，如果我們再次在這個地區做生意，我會考慮在這裡預訂。五星級服務會推薦⭐️⭐️⭐️⭐️⭐️艾米麗照顧得很好

分配到141號房間，位於一樓長走廊盡頭的最後一個房間。家具簡陋，沒有冰箱。房間顯示屏始終顯示 18.5 度，無法提高溫度，因為它不起作用，我向接待員報告了該問題，接待員向我保證他會解決這個問題，但只有在晚上，大約從 19 點到 20 點.,30 接待處操作的電加熱器打開了。記錄到的最高氣溫從未超過19度半，但只持續了大約一個小時。房間和浴室的低溫讓我們喉嚨痛、咳嗽和感冒。此外，在我們住宿期間，總共三天，房間從未打掃過，床單也從未更換過。請注意，到達後，浴室裡只有一條浴巾和一條面巾，第二天早上我指出房間裡有我們兩個人，需要更多毛巾，晚上我們只發現多了一條浴巾。糟糕的經歷，在我六十年的世界各地國際旅行的漫長一生中從未發生過類似的經歷。我建議 E-Drim 和/或 Tripadvisor 將這家酒店從他們的列表中刪除。如果合適的話我可以提供照片來確認上述內容。羅薩爾巴和阿梅代奧·索拉佐

Staff was rude and not helpful at all. Had to wait for more than an hour just to have a clog in my room's wash basin fixed. Night Staff was rude. We were not provided with 2 towels (one for each of us) even after requesting for it twice! Wouldn't recommend this hotel at all. Even if they offer for free.

I stayed at Glasgow Premier Inn a couple of years back & was very impressed. When I booked online, I was given the impression that my room would be the same as in Glasgow. As it turned out, my room was miserably small and cramped (particularly the shower), and I would not have booked at Premier Inn had I known how poor my room would be. Walking down the passageway I did notice that the other rooms were (all??) better than mine - so I feel very cheated and disgruntled. I booked in JANUARY. Surely I could have been allocated something decent. I did not enjoy having to book a precise time for breakfast and was upset that on the Bank Holiday Monday normal Monday hours prevailed and that I could not sleep in a bit. Extremely punctually at 10:00 on Sunday, indeed BY 10:00, everything was cleared away, so that one could no longer even get tea. I have travelled in 41 countries and have never received such regimented and unpleasant breakfast service. To add insult to injury, the restaurant staff were very curt and unfriendly. Moreover, the food was poor. On Sunday the black pudding was inedible and the hash brown was soggy. On Monday I did not order the black pudding but I will admit that the hash brown was very good. I also ordered bubble & squeak instead – but never received it. The continental portion of the breakfast was uninspiring and not very good. The yoghurt was like water – I then noticed there was a hole in the lid. I then took another & it was fine. I regret staying at the Premier Inn and won’t do so again in the future.