42 評價
泗水市瑞享飯店
泗水|距離STP Satya Widya Surabaya1.62km
This is definitely not a hotel catered to foreigners. Firstly, the toilet was not clean. There were molds on the shower tray wall. Toilet bowl had some faeces stuck and had NO BIDET SPRAY. Hotel manager insensitively said only suites have bidet spray. So the rest who have gotten a less premium room have to wash their backside at the shower tray. Breakfast has limited variety and it was not even palatable except for sandwiches set. Although we informed the restaurant that we do not eat beef, they still served us sandwiches with beef and lied that they are not beef. We tld the staff to double check before confirming and it turned out to be beef. Upon learning abt the incident, the manager Cicik was kind enough to prepare breakfast for us the following day with chicken sandwiches. However, history repeated itself for the following day's breakfast. This shows that the manager did not brief her staff. Additonally, we asked for a bucket of ice at night. At first, they said that the bar was closed so there was NO ICE. After further explanation and multiple requests, they provided a bowl of ice. When we feedback why it was not served in a metal container, then eventually a metal bucket of ice was served.However, there were some pleasant times like they did serve me cake and small deco for my birthday. I do appreciate those gestures but overall the service was just mediocre. I will not say this is a 5 star hotel. To be very honest, it is a hotel to cater for transit purposes.
滿意
427 評價