尚迪利杜勒斯機場萬怡飯店(Courtyard Dulles Airport Chantilly)

There are many other properties near by that looked like better options. Not the cleanest, non functional equipment such as ice makers and constant keycard problems. Would not recommend. Should get a refund but Since through ******* I doubt that will happen. We had seniors that got locked out of rooms due to room key issues and not demagnetized issues either that had to be very inconvenienced going back and forth to check in..uggg Not a great place.

I have a special child and they guided us to enter the hotel from the middle door from the parking lot. However, the entry using the key was not working. If I hadn’t mentioned, I would have understood. For my second entry, I said I will call the front office, but I was told, they may not be able to come and open the door. Not customer friendly staff.

I was first given a room with 9nly one king bed even though I booked and paid for room with king bed and sofa bed but when I talked to them and show them my booking they gave me another one as I booked and paid previously. One note the sofa bed was small on my 9 years son. But overall it was clean and good hotel easy to check in and check out. Also hope that their bus shuttle be quicker to pick up from the airport as I waited for 30 minutes or more and called twice for it

I got in late the night of my check-in, only to learn that the elevator was not working. I was not offered any help to carry my bag, only informed that it was out of order. Next day, I left first thing for my meeting, returning in the afternoon to see that my room had not been made. I was informed that I needed to request that service, which is the first time I have ever been told that at a major chain. The decor is fine, and the hotel is in line with other business-focused hotels, but the rooms need an update. For example, my bed was sagging all over the place, my balcony would not open (even though there was a chair and table outside), and there were other, albeit minor issues. The hotel can easily address these issues by making up in weak areas by offering better customer service. It is a well-sited location, the staff are nice, and there are other, expected amenities. However, given the abundance of choices and price point, I would have expected better.

In need of renovation - not living up to the Marriott standard. Holes in the walls at door stoppers, shower handles rusting and broken off, dirty and old carpet; smelly hallways and areas. Stained sofa cushions. Shuttle driver extremely rude and unprofessional. Front desk personnel were friendly. No continental breakfast.

Entrance door closest to our room was broken as was the ice machine. Had to enter by a farther entrance and go to the main desk for ice. Beds and room were fine. Staff friendly and cooperative.

Beautiful lobby & clean room. Very helpful check-in staff. Our toilet did have an issue with not filling with water in the back tank. So we had to use the ice buck to fill it with water in order to flush. Around 11pm someone did send security to our room because we were “laughing” to loud….girls trip!!