特倫特河畔斯托克Endon Methodist Church附近住宿

Good location near to the main roads of north Stoke, nice clean room, comfy bed and quiet at night. I was here to see a band at a nearby venue (the band also stayed here)! My stay was made that much better by Andrea on reception who was friendly and helpful. Recommended

Excellent. I cannot thank Kevin & the team enough. I found myself needing accommodation very last minute due to my partner having an serious accident and needing spinal surgery at the Stoke Royal. Kevin went above and beyond to accommodate me for a week due to me not being from the area and needing to stay close to the hospital. Rooms clean, they have everything you need, beds comfy, lovely little place, great value for money. Really welcoming and friendly.

首先,與任何員工無關,所有員工都很可愛,非常包容。員工短缺,大部分問題都在這裏。我們這個星期在這裏住了2晚,作爲一個4人、2個成人和2個3歲以下的孩子。房間不錯很乾淨,但是到了那裏拉出來的牀根本沒被,我們入住大概9.30pm,所以想把女生們弄到牀上就不太理想了。去了電話接待處......電話壞了。我設法在網上找到了旅館接待號碼,所以我打電話給接待處,勞拉從那裏來到房間,帶着牀上用品和額外的毛巾,甚至主動提出爲我鋪牀,我說她不必,但她還是幫助了我,她太棒了帶着我們兩個孩子。老實說,這是我有一段時間以來最好的客戶服務體驗之一。第二天早上,我們準備吃早餐......這真是一團糟。首先,我們費了很大的勁才弄到一張桌子,我們被帶到一個奇怪的小會議室裏,裏面擺滿了髒桌子,我們坐在唯一干淨的房間裏。去拿食物,幾乎所有的東西都用完了,沒有果汁或眼鏡,喝茶和咖啡的杯子。設法弄了一小盤食物,沒有餐具可以一起吃。老實說,嚇壞了。那天晚上,勞拉再次接待了我們的孩子,當她看到我們的時候,她對我們的孩子大驚小怪,我們的孩子絕對愛她,她真的是酒店的功勞。我和她聊天,還有另一個戴着眼鏡的女孩,我記不起她的名字,但她對孩子也很驚訝,無論去哪都有很大的不同,工作人員對我的孩子很友善,總是讓我想回來。第二天早上我們買了一把高椅子,然後又被放進那個奇怪的小房間,桌子上又髒又滿是盤子,一個叫安娜的好女孩爲我們打掃了一遍,爲等待一張桌子而道歉。沒有杯子了,安娜給我買了一個,用我們的早餐得到了少量的果汁,直到它再次跑出來。總之,這是一個人員配置問題,那裏的工作人員都很出色,盡他們所能做到,但是需要更多的工作人員,這是學校暑假,餐廳好像是在2/3工作人員上運行。

很棒的住宿!從歡迎到退房,工作人員都很友好和樂於助人。房子太棒了 - 愛房子的歷史在房間裏的傳單中。我們的房間很乾淨,寬敞,工作秩序的一切,很舒服。衣櫃裏有備用枕頭(我和丈夫需要,因爲我們是側臥,喜歡一堆枕頭),羽絨被和牀單柔軟舒適。我們房間裏有電視,茶/咖啡設施和玻璃瓶水。我們選擇在那裏吃晚餐,而不是冒險出去,我們很高興我們做到了。食物很好吃。新鮮和管道熱抵達。工作人員的葡萄酒推薦是現場!後來的酒吧很可愛,坐在牀上前風順。第二天早上的早餐(包括在預訂中)再次美味,煮得很好。還有茶和咖啡,新鮮果汁,糕點和吐司,供客人們儘可能多地服務。離開之前,我們在花園周圍散步,景色很壯觀。花園本身照顧得很好,也很漂亮。我和丈夫對我們的住宿不能挑剔,我們選擇了4週年結婚紀念日,我們一定會回來的。

We upgraded to a suite and are so glad we did - the old hall is absolutely beautiful. Afternoon tea was delicious for the most part, served in the gorgeous lobby. The spa facilities are nice, and we were happy with the treatments. Fantastic, clean gym facilities. Breakfast was nice, plenty of options (including vegan). Staff were really friendly and helpful. The only let down were the bar in the lounge missing some ingredients to make some classic cocktails, and the dinners on both evenings - we had a couple of dishes that weren’t so great. This was at odds to the rest of our experience.