Don’t typically stay with the Hyatt Brand, but the Hyatts in Asia have been amazing! The room here was great. It’s wonderfully located - near the river, the Palace etc. That’s not the reason for this review. This review is for the STAFF. We stayed here 12 nights and each day we were met with a collection of sweet smiles. Wish we learned all their names but are glad to have connected with a few: Daily breakfast buffet were with the lovely Seavyoung and shy Srey reap - thank you for taking such wonderful care of us each morning; Sotheary was our lovely lunch companion; Sopha, a sweet little thing from the Attic; Yem from the Regency Club, thank you for our bottomless Prosecco; Dinner Staff from 55, lovely Leakana and her team; Last, but certainly not least, Fariza, sweet darling, thank you for singing us romantic songs; Eric,one of the managers, love your contagious energy. Five Stars accommodations and amenities are pretty much the same, what separates them is the team of people who enhances your stay. For the entitled reviewers / visitors who expect perfect English…. How’s your Cambodian!?!
坐落於唐邊,不論您是商務出差還是休閒旅遊金邊瑰麗飯店(Rosewood Phnom Penh)都是理想的下榻之處。附近很多景點,包括Canadia Tower、Royal Railway Station (Phnom Penh)和中央市場都離飯店不遠。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的溫馨感。可以去飯店酒吧,舒適的環境,可供您休憩放鬆。除此之外,周邊餐飲種類繁多。Lone Star Saloon(西餐)供應一流的推薦美味-炸雞排,Friends The Restaurant(東南亞菜)提供的海鮮叻沙備受好評,Van's Restaurant(西餐)的鹽焗蝸牛也是來這裡遊玩不容錯過的美味。飯店提供的健身室對於那些想要健身的旅客來說是一個好去處。飯店的會議廳提供優質服務,是眾多商旅客選擇入住這裡的原因。飯店會為旅客提供便捷的禮賓服務。
This is a fantastic hotel with a recent soft opening, I was able to stay here for three nights and had a superb experience. The spa was world class. It had a fantastic infinity pool, I had multiple meals in the poolside restaurant that were outstanding in the five star category. I had some special arrangements for dance classes from Sarah, who was wonderfully responsive to all inquiries and special requests. The value is outstanding, and this is on its way to be the best hotel in Phnom Penh.
I’ve always admired Shangri-La as one of my top 5-star luxury international brands, so I was very excited about its opening in Phnom Penh. Unfortunately, my experience at Kommune - Dining & Social Space was disappointing and felt like a waste of money, even for $1. If you’ve visited Shangri-La properties like Sydney or Bangkok, you’ll notice a stark difference. The customer service here was unprofessional and far below expectations. As Khmer guests, we didn’t feel welcome there were no smiles or greetings, unlike the way Western guests were treated. It felt like we were there asking for free food. The menu was too basic, with no signature dishes or proper recommendations. When we asked, they simply said, Everything is delicious. The restaurant staff and manager were rude and lacked the professionalism expected of a 5-star hotel. Honestly, the food quality was worse than street food. I wouldn’t recommend dining here. Instead, Sofitel Phnom Penh Phokeethra and Rosewood Phnom Penh remain far superior choices. That said, our visit to the Mekong Lounge and the guest rooms was much better. Mr. Barang, the Guest Service Manager, and Ms. Thida at the front desk treated us with outstanding hospitality. A special thank you to Mr. Barang for recommending Shangri-La tea it brought back fond memories of other Shangri-La properties like Sydney Australia. He truly made my weekend better. The rooms were beautifully designed and refreshing to see. However, the restaurant’s poor customer service overshadowed the overall experience. For a 5-star international luxury brand, service standards must improve. Until then, I recommend Sofitel and Rosewood as the best options in Phnom Penh.
訪訪客First stay in the Oakwood Premier Phnom Penh. Very large, multiple building complex in the Beng Kok, Daun Penh District. Funnily enough, where the hotel and its surroundings are built was once a former lake (99 acres/hectares to be precise) about 10+ years ago in what was considered the city centre of Phnom Penh. The area is still relatively new as was some of the buildings adjacent to the hotel. The interior of the hotel was beautiful and opulent and definitely felt upper class. The rooms, especially the 2 Bedroom Apartment we stayed in was very spacious and had a functioning Kitchen with full size appliances and coffee pod machine. balconies had very good views depending on the directional aspect of your room. The buffet breakfasts were nice and plentiful. All the staff were well spoken, friendly and courteous and spoke Proficient English, considering the hotel manages a lot of seminars and conferences. I envisage this hotel will bring in more clientele as the area becomes more built up. Congratulations to the Management Team and all the staff. Will definitely return in the near future.
匿匿名用戶Staffs are great, foods are amazing the only disadvantage is entrance into the hotel is a-bit difficult to spot especially if it is at night time. Overall, it was an amazing experience
訪訪客This must have been a very impressive hotel in its heyday. Unfortunately it is now a bit old and tired and in need of a refurbishment so I wouldn't call it 5 star luxury. Bathrooms have been upgraded but nothing else. The hotel is HUGE, as is the pool which is the biggest I've ever seen. However it felt like a ghost town as there was hardly anyone there, mainly just business people and we didn't see another soul on our floor or in the lifts during our stay. While it has a wonderful view of the river (we were on the 9th floor), there is nothing close by and restaurants, bars etc are on the other side of the river. There is a ferry nearby to cross the river for about 25 cents, or you can take a taxi. It has obviously not recovered from the pandemic as a few of the restaurants and bars are closed. We had dinner one night in the Italian restaurant, the Bel Cibo. It is a huge room but completely lacking in ambience, no music, glaring bright lights and tired old furniture sp****ly dotted around an enormous space. We were the only ones there apart from a table of business people, who at 7.30pm had a corporate business video playing on a large TV on the wall. To make this lack of ambience worse, the food was also very ordinary - my seafood spaghetti was cold, lacked flavour and had very little seafood. Breakfast buffet was OK but we've had much better. The room and bed were very comfortable and clean, and the staff are very friendly and helpful and grateful for tourists staying there.