fue todo excelente. Buen servicio , Buen desayuno. el personal muy amable . me ayudaron con las gestiones de estacionamiento on-line , que me hubiera resultado imposible.
The positives. The hotel was modern, well positioned from the central square, and the rooms were spotless. The breakfast was good quality with a diverse choice.
The negatives. A member of the cleaning staff walked into my room early morning without knocking. I believe she didn't realise the room was occupied. I was in my underwear in my bed exposed. It caused much embarrassment to me and her. I made a complaint. However, it was brushed aside, and there was no apology. From the staff member at reception. I ordered in food, and when it was delivered by the outside restaurant, it was left to sit at the hotel reception. When I eventually received a call from the desk via my moibile, the meal was cold and ruined. The receptionist claimed she had called my room telephone - she hadn't. Another incident with the cleaning staff, they threw my water bottle away when they cleaned the room. I asked where it was, and they went rifling through the black bags. I was totally shocked that they thought they could put my possession in the garbage.
The staff can be abrupt, Each job sector is very dislocated from the other, so it feels quite cold in the atmosphere of the hotel. If they could address the harmony of the staff, then the place would feel more welcoming.
訪訪客用戶The hotel was in a nice area by the Jewish Quarter. Close to plenty of food truck areas and restaurants. Sure, our room faced the Jewish cemetery however, we didn’t mind. It was part of history that needed to be remembered. It was calm. We needed the peace and quiet.
My husband and I stayed during winter time, but we were so warm and comfortable in our stay. Very friendly and helpful reception. We only paid for time one morning’s breakfast buffet, but we enjoyed it. They had a variety of food.
Room was always clean and tidy.
Left our luggages in their luggage storage after checking out, it was very convenient. Thanks for making our stay memorable and worth it!